Executive, Customer Experience
Singapore
Customer Experience, Trust and Safety – Customer Experience /
Full-time /
Hybrid
GetGo is Singapore’s largest and fastest growing carsharing platform that enables everyone with the freedom to drive, without the burden of ownership. Our vision is to be APAC’s #1 carsharing platform as we seek to create a mobility ecosystem that's shared and sustainable for all.
An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.
Day to Day Activities
- Provide excellent customer service to GetGo’s customers
- Achieve meaningful objectives as part of a mission-driven and values-based organisation
- Share clear and accurate information when attending and responding to queries on GetGo’s official communication channels, including but not exclusive to live chat and emails
- Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
- Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
- Dealing with service failure and crisis management
Who We Are Looking For
- Passionate team member who loves to serve
- Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
- Experience using help desk software such as Intercom, Zendesk is preferred
- Proficient in using Microsoft Office applications such as Excel, PowerPoint, Word
- Excellent verbal and written communication skills is a must
Why You Should Join Us
- Be part of the fastest growing and largest carsharing technology company in Singapore
- Achieve meaningful objectives as part of a mission-driven and values-based organisation
- An opportunity to experience an open, inclusive, and culture-first work environment
Strong Personal Alignment With Our GetGo Values
- Driven by Purpose
- Stay Curious and Humble
- Collaborate with Empathy
- Make it Better
- Get It Going!
Declaration
By clicking “Apply for this job” below, I understand, acknowledge, agree and hereby give consent to GetGo Technologies Pte Ltd that my data in this form may be collected, used, disclosed, for the purposes of recruitment and employment. I declare that all information provided in this application is true and correct to the best of my knowledge and that I have not willfully suppressed any material fact. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with GetGo Technologies Pte Ltd may be terminated summarily or I may be dismissed.
