Customer Success Manager
New York /
Sales – Customer Success /
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Customer Success Manager
Location: North America - Chicago, Calgary, Los Angeles, Mclean, or New York
The role is responsible for renewing contracts and increasing spend commitment from within an assigned Getty Images’ customer base. You handle all aspects of the contract renewal process, from successful onboarding, to ensuring adoption/usage/consumption, proactively solving issues, teeing up and executing the renewal/upgrade, and more. You will conduct customer performance reviews through discovery conversations, renewal negotiations and closure. You delight in deep discovery and solution-selling. Customer interactions and communicating is handled through telephone/email/chat for all aspects of sales cycle, including price and contract quotations, solicitation, inquiries, negotiation, and problem resolution. Salesforce is used for entering orders, tracking, information gathering, troubleshooting, and research.
Your Next Challenge:
- Follows up on all assigned/designated contract renewal opportunities.
- Handles all aspects of the renewal process, from onboarding to contract and customer performance review through negotiations to closure.
- Works closely with product specialists and supporting departments in structuring and executing renewal contracts.
- Meets and exceeds quarterly sales quota for contract renewals.
- Negotiates contract terms that meet clients’ needs yet maximize efficiencies and revenue streams for Getty Images.
- Enters accurate customer and sales data into Salesforce and related systems.
What You'll Need:
- 3+ years relevant experience in this field
- Experience consistently meeting or exceeding sales targets
- Experience with enterprise/solution selling
- Aptitude to grow and lock in revenue of client base of assigned accounts.
- Aptitude to sell and upsell, increasing customer retention and underpenetrated accounts.
- Ability to grow the number of users/contacts and build rapport to understand their business direction & short/medium term needs.
- Experience developing accounts and finding opportunities to grow accounts within a sector.
- The successful candidate for this role demonstrates a strong sense of urgency and time management skill. You will use deep discovery to identify new and bigger solutions and overcome objections of price and competition. problem solving persuasive presentation skills.
We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.
Covid-19 Company Statement:
Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing may be mandated by the relevant local laws with which Getty Images will comply. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).
Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing has been mandated by the Biden administration and that mandate applies to our US workforce. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).
Who We Are:
For over 25 years, Getty Images has embraced disruption and change; riding the digital wave to evolve from a fragmented, analog stock photo business into a multi-billion dollar, global e-commerce industry leader and trusted brand. The breadth and quality of our content has always allowed our customers and partners to tell their stories with greater creativity and accuracy, eliciting more emotion and enabling more action.
Help us move the world with images!
Getty Images is the most trusted and esteemed source of visual content in the world available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first-place people turn to discover, purchase and share powerful content from the world's best photographers and videographers.
Getty Images works with over 360,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography. With over 440 million assets, of which over 320 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter.
Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allows our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world —whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content, based on industry-leading expertise and innovation.
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We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Women, gender-nonbinary, people of color, LGBTQIA+ people and people with disabilities are encouraged to apply.
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Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.