Supervisor, Credit & Collections (14171) - London

London /
Finance and Accounting – Finance Operations /
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Supervisor, Credit & Collections - London
Duration: Permanent
Location: London
Start: ASAP

Due to the current conditions and impact of Covid-19, this key position will initially work from home, until such a time when we return to our office.

This role will see you supervising the Credit and Collections function in the collection of past due accounts and establishing credit terms for customers. You would be responsible for maximising efficiencies, organising work processes, methods and procedures, and working directly with the Sales organisation. The position also requires the ability to provide solutions within a set of policies and procedures, to tackle problems to the satisfaction of all parties, and as appropriate, to propose improvements to the existing policies and procedures.
You will have direct management responsibility of a team of Collectors and report to the Credit and Collections Manager

Who You Are:

    • You are a Credit and Collections professional who enjoys working in a fast-paced, target driven environment. You adopt change and seek to find solutions to improve efficiency.
    • If you can empower a team, are approachable and customer services orientated and are confident in making credit decisions this could be the role for you.
    • You will report to the Credit and Collections Manager and work within an experienced and encouraging team.

Your Next Challenge:

    • Supervises the Credit and Collection function of assigned territories
    • Motivating and supporting the learning and development of your team
    • Regular meetings with direct reports to include goal setting and performance reviews
    • Drives increases in revenue and profits through receivables portfolio and credit management, dispute prevention/resolution, and achieving outstanding performance by working directly with the sales teams
    • Improves efficiencies, prioritise work processes and procedures and automates procedures
    • The focus of job responsibility is on the entire credit to sales/quote to cash process
    • Helps establish work standards, develops objectives and assists in the implementation of special projects
    • Lead a portfolio of selected accounts
    • Assigns work to Leads and Specialists
    • Reviews employee's work for accuracy and quality
    • Recommends and implements agreed improvements to existing processes, procedures and systems
    • Selects, trains and develops/counsels employees
    • Management and maintenance of departmental processes and procedures in line with the internal control structure
    • Maintains and implements credit policies and procedures
    • Assists in Performing contract and sales reviews to ensure revenue recognition is appropriate
    • Preparation, analysis and distribution of management reporting incorporating agreed Monthly Key Performance Indicator metrics (KPI's)
    • Interacts with internal and external stakeholders
    • Lead projects and assist with testing when required

What You'll Need:

    • Minimum of 5 years supervisory experience within commercial Credit and Collections
    • Significant progressive experience in commercial collections, preferably in a high-tech environment and first-party collections
    • Track record of reducing aged debt and Days Sales Outstanding (DSO)
    • Experience in setting and working towards targets and goals
    • Ability to empower
    • Proven leadership/supervisory experience
    • Prior experience of making credit decisions
    • Skilled in writing policies and procedures, evaluation processes and communicating effectively, both verbally and in writing
    • A proactive and positive mentality
    • Fluent in English
    • Fluent in Spanish and Italian (preferred)
    • Oracle systems experience (preferred)

    • Education and Certifications
    • B.S./B.A. in Business Administration, Accounting or Finance (preferred)
    • CICM qualified (preferred)

What You Can Expect: (Physical and Mental Demands & Requirements)

    • Frequent communication with others to exchange information. (Required)
    • Frequent sedentary work that primarily involves sitting/standing; the Time of each will vary. (Required)
    • Constant operation of computer and frequent usage of other office machinery, including (but not limited to) calculator, copy machine, computer printer, etc. (required)
    • Frequent repetition of motions and gestures that may include the wrists, hands and/or fingers. (Required)
    • Constant assessment of accuracy and thoroughness of the work assignment. (Required)
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