Product Specialist, Custom Content (Hybrid Workstyle)

Sydney /
Creative – Creative Content /
Full-time
Notice: 
Several false job solicitations are circulating via email and social media purporting to be official Getty Images communications.  While our staff may initially contact you via social media if your experience is relevant to a posted role, we will never issue job offers or request personal financial information via social media. Further, all outreach will include the Getty Images’ employee email and phone contact. As a reminder, all career opportunities can be found here.

Covid-19 Company Statement:
Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing may be mandated by the relevant local laws with which Getty Images will comply. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).  

US Specific:
Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing has been mandated by the Biden administration and that mandate applies to our US workforce. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).

Who We Are:
For over 25 years, Getty Images has embraced disruption and change; riding the digital wave to evolve from a fragmented, analog stock photo business into a multi-billion dollar, global e-commerce industry leader and trusted brand. The breadth and quality of our content has always allowed our customers and partners to tell their stories with greater creativity and accuracy, eliciting more emotion and enabling more action.
 
Help us move the world with images!
Getty Images is the most trusted and esteemed source of visual content in the world available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first-place people turn to discover, purchase and share powerful content from the world's best photographers and videographers.
 
Getty Images works with over 360,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography. With over 440 million assets, of which over 320 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter.
 
Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allows our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world —whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content, based on industry-leading expertise and innovation.

Who You Are:
You have a passion for visual content and how it’s used to tell stories on social, in the media and with brands. You love working with clients to manage expectations and solve problems, whether it’s discussing specific, objective metrics or creative, subjective content concepts.
 
You like a challenge and get a great sense of accomplishment when you turn disgruntled clients into happy, repeat customers. You’re organized and embrace processes – and are energized to find ways to improve those processes.
 
You manage your time well and are always ready for the unexpected, so you can accommodate busy periods and quieter periods with equal calm and efficiency. You’re a team player, who understands how your role fits in, but is flexible and will jump in to help in a pinch. You have the personality to work with many internal departments as well as demanding clients.
 
You’re competitive and driven to support the team to grow revenue and you’re not afraid of aggressive sales targets.
 
You are results focused, self-motivated, and organized, with expert attention to detail, and excellent communications skills.
 
 
Your Next Challenge:
Providing support for clients of Getty Images Custom Content product: a professional crowd-sourced solution for creating exclusive content for customers at scale.
 
You will pick up the conversations with clients after a contract has been signed, to help them through the process and ensure that expectations around content and timing are met and exceeded. You will help them get the most value out of that product, managing conversations around creative briefs, the functionality of our proprietary platform, and the timing of their contracts. This support will be critical to our renewal conversations.
 
As part of the role, you will also work with marketing and sales enablement to create case studies based on your customers, and other sales tools designed to help our customers succeed. Where relevant, you will be conducting sales training to ensure the right customers are being targeted for Custom Content. You will collaborate closely with the creative content production teams, as well as enterprise and licensing sales, sales enablement, marketing, legal, and finance.
 
The role will have an Asia-Pacific remit: liaising with customers in Australasia, South-East Asia and Japan. You will report to the Director of Custom Solutions for Asia-Pacific.
 
 
What You’ll Need:
·       3-5 years of experience in sales and/or content production
·       3-5 years relevant experience in account management with a range of end clients
·       Proven consistent results meeting or exceeding sales targets and the ability to drive toward specific objectives
·       The ability to simplify complexity and communicate clearly, friendly, and consistently
·       Strong customer service skills and the ability to build and maintain relationships – internally and externally.
·       Ability to build rapport with contacts and long-term relationships. Understand their business direction; understand medium to long term goals
·       Highly organized and can handle multiple assignments, managing projects and delivery expectations on tight deadlines
·       Cultural awareness and the ability to communicate with external and internal ethnically diverse teams clearly and respectfully across the region
·       Ability to be agile, remain focused and make smart decisions in a rapidly changing, often ambiguous environment
·       Fluency in Japanese is a plus.
·       Proficient to advanced computer literacy (MS Office Tools and preferably Salesforce)
·       Extra-curricular activities, related degree and/or work experience that demonstrate passion and knowledge for communications and visual storytelling
Note: We are posting this position in Sydney office at the same time and will be closed once we successfully hire a candidate in either of the location.

Leadership Principles

As a company, we're committed to living these Principles every day. Here's how we support our mission to be the best place to work globally.

We are trustworthy, transparent, and honest
We love character, authenticity, and integrity.

We always raise the bar
Excellence is our norm; we get better through endeavor, curiosity, and speed.

We collectively bring solutions
We love debate, but collaborating to solve problems for ourselves and our customers is everyone’s responsibility.

We care, are kind, courteous, and respectful
We will not tolerate rudeness.

We reject biased behaviour and discrimination
We seek to understand biases in all forms. We call out biases and discrimination when observed and take action where responsible.

We are inclusive of different voices, perspectives, and experience
Diversity and inclusion are never done, but we are passionate in their pursuit.

We are one Getty Images with no silos
We share goals and accountability; we and actively seek information and expertise; we make time for our peers.

We deliver on our commitments, and commercial goals
With one voice and shared accountability.

We put the customer at the heart of everything we do
We listen to, anticipate, and exceed customer needs, adapting as they evolve.


We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Women, gender-nonbinary, people of color, LGBTQIA+ people and people with disabilities are encouraged to apply. 

Getty Images is committed to providing Reasonable Accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance to search for a job opening or to submit an online application, please email RecruitingAccommodations@gettyimages.com.

Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique ​​role of still and moving imagery in communication and business, and enabling creative ideas to come to life. 
 
For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends.
 
Find Getty Images on FacebookTwitterInstagramLinkedIn, Pinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world's best imagery. 
 
Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.