Customer Service Associate

Sydney /
Service – Customer Service /
Full-time
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About the role:
The goal of Customer Service Associate is to help our customers, internal and external, work smarter.

As Customer Service Associate your main priority will be providing support to the Singapore territory (while being based in Sydney), your hours of work will be from 11.00am - 19.30pm AEST in order to support the region.

This is a full time hybrid role working from both our Sydney office and your home residence as required.

About you:
You are comfortable using various computer systems for entering and tracking invoices, orders, quotes, and sales data. You are an excellent communicator across multiple mediums like phones, chat, and email. You are skilled at answering general customer inquiries and you resolve problems in a manner that enhances the overall customer relationship.

You thrive in a fast-paced, service-oriented environment where terrific customer support is critical. You are responsible for providing service to inbound customer inquiries that are service-related and you deliver administrative assistance and general support to the sales team.

You are fluent in both English and Cantonese language, and have excellent written and verbal communication in both languages.

Your Next Challenge Includes:
• Receives and processes inbound sales queries from clients via telephone, email and online chat function.
• Sells to customers and engages in discovery activities that determine customer needs, suggest relevant products and services, and gather relevant customer information.
• Encourages and enables customer to self-serve.
• Processes, tracks, codes and manages invoices and internal reports in a timely and accurate manner through the use of various computer systems.
• Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice processing.
• Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
• Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
• Handles customer requests for service related to password resets, download issues, technical questions, etc.
• Creates research Customer Relationship Management (CRM) tickets
• Other duties/assignments/projects as assigned by the management.
 
What You'll Need:
• Based in Sydney with the relevant work visa
• Excellent written and verbal in both English and Cantonese is essential
• Mandarin language skills preferred but not essential
• Strong interpersonal, organizational and communication skills.
• Relevant customer service experience.
• Strong attention to detail.
• Relevant customer service experience and the ability to build and maintain relationships via telephone and email.
• Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
• Strong desire to learn.
• As a hybrid/work-from-home role, minimum home internet speed bandwidth of at least 10Mbps is required to ensure comfortable work from home setup
• Ability to work flexible schedule, including weekends and holidays

Getty Images Sydney is located in the heart of the North Sydney business precinct, our modern and luxe office is close to public transport and has a stunning view of the iconic Sydney Harbour Bridge, Sydney Opera House and Sydney Harbour.

We offer a progressive benefits package that includes a flexible hybrid work model for all our employees and a host of other exciting benefits such as company paid percentage of your private health cover, up to 25 days of annual leave each year, working from home reimbursements and much more! 

We are an equal opportunity employer and welcome all races, religions, and genders. We have zero-tolerance for workplace bullying, discrimination, and harassment. If this sounds like you, then we would love to hear from you! Please send your resume and cover letter by clicking on the below link.
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Covid-19 Company Statement:
Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing may be mandated by the relevant local laws with which Getty Images will comply. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).  

US Specific:
Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing has been mandated by the Biden administration and that mandate applies to our US workforce. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).

Who We Are:
For over 25 years, Getty Images has embraced disruption and change; riding the digital wave to evolve from a fragmented, analog stock photo business into a multi-billion dollar, global e-commerce industry leader and trusted brand. The breadth and quality of our content has always allowed our customers and partners to tell their stories with greater creativity and accuracy, eliciting more emotion and enabling more action.
 
Help us move the world with images!
Getty Images is the most trusted and esteemed source of visual content in the world available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first-place people turn to discover, purchase and share powerful content from the world's best photographers and videographers.
 
Getty Images works with over 360,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography. With over 440 million assets, of which over 320 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter.
 
Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allows our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world —whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content, based on industry-leading expertise and innovation.

Leadership Principles

As a company, we're committed to living these Principles every day. Here's how we support our mission to be the best place to work globally.

We are trustworthy, transparent, and honest
We love character, authenticity, and integrity.

We always raise the bar
Excellence is our norm; we get better through endeavor, curiosity, and speed.

We collectively bring solutions
We love debate, but collaborating to solve problems for ourselves and our customers is everyone’s responsibility.

We care, are kind, courteous, and respectful
We will not tolerate rudeness.

We reject biased behaviour and discrimination
We seek to understand biases in all forms. We call out biases and discrimination when observed and take action where responsible.

We are inclusive of different voices, perspectives, and experience
Diversity and inclusion are never done, but we are passionate in their pursuit.

We are one Getty Images with no silos
We share goals and accountability; we and actively seek information and expertise; we make time for our peers.

We deliver on our commitments, and commercial goals
With one voice and shared accountability.

We put the customer at the heart of everything we do
We listen to, anticipate, and exceed customer needs, adapting as they evolve.


We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Women, gender-nonbinary, people of color, LGBTQIA+ people and people with disabilities are encouraged to apply. 

Getty Images is committed to providing Reasonable Accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance to search for a job opening or to submit an online application, please email RecruitingAccommodations@gettyimages.com.

Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique ​​role of still and moving imagery in communication and business, and enabling creative ideas to come to life. 
 
For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends.
 
Find Getty Images on FacebookTwitterInstagramLinkedIn, Pinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world's best imagery. 
 
Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.