Customer Service Associate, French Speaker (14441) - Calgary, Canada
Service – Customer Service /
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For over 25 years, Getty Images has embraced disruption and change; riding the digital wave to evolve from a fragmented, analog stock photo business into a multi-billion dollar, global e-commerce industry leader and trusted brand. The breadth and quality of our content has always allowed our customers and partners to tell their stories with greater creativity and accuracy, eliciting more emotion and enabling more action.
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Customer Service Associate (13905) - Calgary, Canada
Location: Calgary, Canada
Additional: Availability to work non-traditional shifts (e.g. evening and weekend shifts)
The Customer Service Associate is responsible for providing exceptional service to inbound customer inquiries while also being responsible for sales of inbound accounts through inbound communication channels. They receive telephone calls/email/chat to handle all aspects of sales & service, including price quotations, product and licensing information, solicitation, negotiation, and problem resolution. They collaborate with the sales team by providing administrative assistance and general support. The Customer Service Associate will use various computer systems to enter and track invoices as well as customer and sales data. This position is key in growing customer relationships, is vital to our team and leads naturally into a sales position.
Your Next Challenge:
- Receives and processes inbound sales queries from clients via telephone, email and online chat function.
- Sells to customers and engages in discovery activities that determine customer needs, suggest relevant products and services, and gather relevant customer information.
- Encourages and enables customer to self-serve.
- Processes, tracks, codes and manages invoices and internal reports in a timely and accurate manner through the use of various computer systems.
- Provides creative solutions and strives to find more productive and efficient ways to process, track and manage invoice processing.
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
- Consistently answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
- Handles customer requests for service related to password resets, download issues, technical questions, etc.
- Creates research Customer Relationship Management (CRM) tickets
What You'll Need:
- Desired 3 to 5 years relevant customer service experience
- Strong interpersonal, organizational and communication skills
- Strong attention to detail
- Strong customer service skills, and the ability to build and maintain relationships via telephone and email
- Proficient computer literacy (Internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.)
- Must speak one other language in addition to English - preference is French
- Experience with Salesforce preferred
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