Product Specialist, Custom Content
Creative – Creative Content /
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Who We Are:
For over 25 years, Getty Images has embraced disruption and change; riding the digital wave to evolve from a fragmented, analog stock photo business into a multi-billion dollar, global e-commerce industry leader and trusted brand. The breadth and quality of our content has always allowed our customers and partners to tell their stories with greater creativity and accuracy, eliciting more emotion and enabling more action.
Help us move the world with images!
Getty Images is the most trusted and esteemed source of visual content in the world available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first-place people turn to discover, purchase and share powerful content from the world's best photographers and videographers.
Getty Images works with over 360,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography. With over 440 million assets, of which over 320 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter.
Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allows our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world —whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content, based on industry-leading expertise and innovation.
Product Specialist, Custom Content - London
Location: London, United Kingdom
Due to the current conditions and impact of Covid-19, this key position will initially work from home, until such a time we open our offices. At the time of the local office opening, employees and managers will partner to determine the work site location in line with our Flexible working policy.
Who You Are:
You have a passion for visual content and how it’s used to tell stories on social, in the media and with brands. You love working with clients to manage expectations and solve problems, whether it’s discussing specific, objective metrics or creative, subjective content concepts.
You like a challenge and get a great sense of accomplishment when you turn disgruntled clients into happy, repeat customers. You’re organized and embrace processes – and are energized to find ways to improve those processes.
You manage your time well and are always ready for the unexpected, so you can accommodate busy periods and quieter periods with equal calm and efficiency. You’re a team player, who understands how your role fits in, but is flexible and will jump in to help in a pinch. You have the personality to work with many internal departments as well as demanding clients.
You’re competitive and driven to support the team to grow revenue and you’re not afraid of aggressive sales targets.
You are results focused, self-motivated, and organized, with expert attention to detail, and excellent communications skills.
Your Next Challenge
- Providing support for clients of Getty Images Custom Content product, a professional crowd-sourced solution for creating exclusive content for customers at scale. You will pick up the conversations with clients after a contract has been signed, to help them through the process and ensure that expectations around content and timing are met and exceeded. You will help them get the most value out of that product, managing conversations around creative briefs, the functionality of our proprietary platform, and the timing of their contracts. This support will be critical to our renewal conversations. You will collaborate closely with the creative content production teams, as well as enterprise and licensing sales, legal, and finance.
What You'll Need
- 3-5 years of experience in sales and/or content production
- 3-5 years relevant experience in account management with a range of end clients
- Proven consistent results meeting or exceeding sales targets and the ability to drive toward specific objectives
- Strong customer service and communication skills and the ability to build and maintain relationships – internally and externally.
- Ability to build rapport with contacts and long-term relationships. Understand their business direction; understand medium to long term goals
- Highly organized and can handle multiple assignments, managing projects and delivery expectations on tight deadlines
- Ability to be agile, remain focused and make smart decisions in a rapidly changing, often ambiguous environment
- Proficient to advanced computer literacy (MS Office Tools and preferably Salesforce)
- Extra-curricular activities, related degree and/or work experience that demonstrate passion and knowledge for communications and visual storytelling
Mental and Physical Demands:
Frequent communication with others to exchange information.
Occasionally moving objects up to 20 lbs and frequently moving objects up to 10 lbs.
Frequent sedentary work that primarily involves sitting/standing; Time of each will vary.
Constant operation of computer and frequent usage of other office machinery, including (but not limited to) calculator, copy machine, computer printer, etc.
Constant assessment of accuracy and thoroughness of the work assignment.
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With one voice and shared accountability.
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Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.