Credit and Collections Specialist (Bilingual English & Spanish) - Calgary, Canada (15471)
Finance and Accounting – Revenue Operations /
Credit and Collections Specialist
Location: Calgary, Canada
Who You Are:
- You are a highly organized and motivated individual. You enjoy working in a fast-paced environment and can multitask efficiently. You’re able to work with sales peers globally to meet customers’ needs related to credit requests and vendor form completion. You are confident in making decisions within guidelines and are able to provide justification for credit decisions. You strive to meet credit service level agreements and exceed collection key performance indicators. Because of your outstanding communication and collaboration skills, you’re often the go-to person for both your peers and business partners when credit and collection expertise is required. You are able to provide negative decisions while maintaining positive customer relationships and sales relationships.
Your Next Challenge:
- Collect outstanding receivables based on goals set due to automating collection activities. Reach cash collection goals while retaining valued customers. Support sales and collection specialist(s) through bulk collection activities based on identified groups of special handling customers. Provide Sales transparency into finance account status and collection activities. Manage credit and collections process for specific accounts including reconciliations, analysis of account invoice status, reporting, and driving the collection process (including potential assignment to an outside collection agency). Use critical-thinking skills to make decisions on a variety of credit and collections tasks. Communicate with customers in a professional and tactful manner for the purpose of solving all past due payment problems with expedience. Communicate with internal customers and partners within and outside the finance department to provide status updates and requests for information. Make collections decisions based on credit reports, sales hierarchy, and customer history in support of sales revenue.
- Set up new accounts on customers’ website portals, deliver invoices, trouble shoot and work with help desks and customers to access POs. Complete vendor forms and requests from customers. Prioritize and maintain SLA's (service level agreements) for Salesforce queue requests.
- Provide strong customer service and communication with sales and customers regarding account status. Build and provide credit & aging reports identifying customers beyond or nearing their credit limits enabling credit to proactively assess and apply credit increases in support of sales goals. Perform various routine duties such as responding to e-mail requests from sales, customer e-mails, and running weekly aging reports. Create, update, and maintain process documentation. Use sales portal to respond to sales requests. Support processing of invoices through customer portals. Collaborate with internal partners, accounts receivable, sales, review processes, and implement improvements in connection with credit processes.
What You'll Need:
- Bachelor’s degree in accounting, Finance, or similar preferred or relevant work experience. Minimum of 3 years related experience with knowledge of commercial collections.
- Strong computer skills with a good understanding of how databases work.
- Advanced working knowledge in MS Office including Outlook, Word, Excel, OneNote, File Explorer, and online vendor forms and invoice portal submission.
- Proficiency in CRM, Salesforce, and Oracle.
- Excellent verbal and written communication skills in English and Spanish required. Additional language skills desirable, especially Portuguese.
- Ability to communicate to multiple levels within the organization
- Excellent problem-solving skills, taking initiative and applying critical thinking.
- Strong attention to detail
- Customer service-oriented with strong attention to detail and the ability to balance meeting department goals.
Covid-19 Company Statement:
Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing may be mandated by the relevant local laws with which Getty Images will comply. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).
Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing has been mandated by the Biden administration and that mandate applies to our US workforce. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).
Who We Are:
Getty Images is a preeminent global visual content creator and marketplace. Through Getty Images, iStock, and Unsplash, we offer a full range of content solutions to meet the needs of any customer—no matter their size—around the globe.
Getty Images encompasses the largest and best path to market for visual creators through their premier brands including its core, Getty Images; iStock, a value offering of creative stills and videos providing a significant volume of exclusive content to small and medium-sized businesses; and Unsplash, a free offering of creative stills servicing the fast-growing and broad-based creator economy.
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