Customer Service Associate - German speaker - London (0001)
Service – Customer Service /
Customer Service Associate / Fluent German speaker
Location: London, England
Customer Service Associate (Senior CSA) is responsible for servicing inbound customer enquiries by providing information, solutions and troubleshooting. Activities include sales of inbound accounts (inbound communication channels), entering/tracking invoices and customer and sales data, as well as providing administrative assistance and support to the Sales team. Also handling all aspects of sales (price quotations, product and licensing information, solicitation, negotiation, and problem resolution).
Who You Are:
- You are eager to get your foot in the door and embrace the fast-paced buzz of the media world. Working for a global leader in digital content supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical.
- In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team. Your goal is to help our customers, internal and external, work smarter. You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship.
Your Next Challenge:
- Receive and process inbound sales queries from clients via the phone, email and online chat.
- Sell to customers and engage them in discovery activities that determine customer their needs, suggests relevant products and services, and gathering relevant customer information.
- Process, track, code and manage invoices and internal reports in a timely and accurate manner.
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
- Answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
- Handle customer requests for service related to password resets, download issues, technical questions, etc.
- Create research Customer Relationship Management (CRM) tickets.
What You'll Need:
- Strong interpersonal, organisational and communication skills.
- Relevant customer service experience.
- Strong attention to detail.
- Relevant customer service experience and the ability to build and maintain relationships via telephone and email.
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
- Strong desire to learn.
- Fluency in written and spoken German and English.
Please also feel free to join our LinkedIn group in order to keep up to date with current vacancies and stories about life at Getty, and the organisation as a whole https://www.linkedin.com/groups/12178384/
Covid-19 Company Statement:
Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing may be mandated by the relevant local laws with which Getty Images will comply. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).
Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing has been mandated by the Biden administration and that mandate applies to our US workforce. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).
Who We Are:
Getty Images is a preeminent global visual content creator and marketplace. Through Getty Images, iStock, and Unsplash, we offer a full range of content solutions to meet the needs of any customer—no matter their size—around the globe.
Getty Images encompasses the largest and best path to market for visual creators through their premier brands including its core, Getty Images; iStock, a value offering of creative stills and videos providing a significant volume of exclusive content to small and medium-sized businesses; and Unsplash, a free offering of creative stills servicing the fast-growing and broad-based creator economy.
Help us move the world with images! Bringing award-winning imagery to everyone, Getty Images has customers in almost every country in the world, with websites in 23 languages, bringing the world’s best content to media outlets, advertising agencies and corporations, small businesses and increasingly, direct to consumers.
Getty Images works with over 496,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport, and entertainment events around the globe. With over 495 million assets, of which over 320 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter.
Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allow our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world —whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content, based on industry-leading expertise and innovation.
As a company, we're committed to living these Principles every day. Here's how we support our mission to be the best place to work globally.
We are trustworthy, transparent, and honest
We love character, authenticity, and integrity.
We always raise the bar
Excellence is our norm; we get better through endeavor, curiosity, and speed.
We collectively bring solutions
We love debate, but collaborating to solve problems for ourselves and our customers is everyone’s responsibility.
We care, are kind, courteous, and respectful
We will not tolerate rudeness.
We reject biased behavior and discrimination
We seek to understand biases in all forms. We call out biases and discrimination when observed and take action where responsible.
We are inclusive of different voices, perspectives, and experience
Diversity and inclusion are never done, but we are passionate in their pursuit.
We are one Getty Images with no silos
We share goals and accountability; we and actively seek information and expertise; we make time for our peers.
We deliver on our commitments, and commercial goals
With one voice and shared accountability.
We put the customer at the heart of everything we do
We listen to, anticipate, and exceed customer needs, adapting as they evolve.
We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Women, gender-nonbinary, people of color, LGBTQIA+ people, and people with disabilities are encouraged to apply.
Getty Images is committed to providing Reasonable Accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance to search for a job opening or submitting an online application, please email RecruitingAccommodations@gettyimages.com.
Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique role of still and moving imagery in communication and business, and enabling creative ideas to come to life.
For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends.
Find Getty Images on Facebook, Twitter, Instagram, LinkedIn, Pinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world's best imagery.
Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.