Global Director Payments (15262) United States - Remote

Seattle /
Product – Product Management /
Full-Time (Remote)
As Director of Payments, you are responsible for forming and driving our strategy for making it easy for customers to transact with Getty Images, so that once a customer to decides to purchase from us they can do so easily and using their preferred payment instruments. Your role is to maximize purchase completion rates, while lowering declines, suspensions, and cancellations, ultimately to drive customer acquisition, and grow revenue and orders. 

You will be a strategic leader, in the payment processing space, for Getty Images, a global visual content licensing business with annual revenue approaching $1B. You will be responsible for developing the overall payment strategy, and then leading a cross functional team to execute that plan, with a focus on delivering improved business outcomes, and making it easy for our customers to transact with us. This will include: 


Responsibilities:

    • Development of RFP and vendor selection process including payment service providers and payment orchestrators.
    • Making data-driven recommendations on improvements we can make to our payment processing, including which payment instruments to expand into (and where).
    • Identifying friction points at the bottom of our funnel (checkout) and working with a cross functional team to launch tests and improvements to resolve. The scope of this work will include optimizing checkout globally but also within specific regions with lower conversion rates. 
    • Collaborating with technology, finance, and other groups to execute the strategic roadmap for payment processing optimization and expansion.
    • Growing our market share in high potential growth markets, through the expansion of payment instruments.
    • Identifying, monitoring, and improving KPIs related to payment processing including completion rates, declines, suspensions, and cancellations. This will include setting targets and understanding impacts achieved from prioritized initiatives and developing dashboards and standard reporting for consistent monitoring.
    • Ensuring that payment offerings, systems, and policies comply with all applicable laws and regulations
    • Scope of responsibilities will include payment processing for on-site transactions and recurring transactions.
    • Proactive management of payment processing as a revenue generating part of our operation, including by understanding emerging options, changes in the regulatory environment, and shifts in customer payment behaviors, specifically as it relates to our business. This will require a deep knowledge of both the global environment, but also expertise on specific geographies targeted for growth.
    • Reporting direct to the Chief Product Officer, but working closely and cross functionality with finance, technology, marketing and other groups, including to exceed shared goals. 

Required Skills and Experience:

    • 8+ years in payment processing with a proven track record of measurable impact.
    • Experience working in a global company with revenue transacting in multiple geos, currencies, languages, payment instruments, payment processors and payment orchestrators.
    • Strong knowledge regarding the payment processing eco-system including processors, orchestrators, merchants, and regulatory bodies, including a deep understanding regarding changes to this environment, the risks/impacts/opportunities to our business and how those should be handled. 
    • Comfortable with being accountable to specific outcomes.
    • Deep reservoir of knowledge and experience that allows you to stack rank priorities that have the greatest customer and revenue impact. You use facts and data to support your stack-ranking, ideas and proposals, and are able to outline those cases in writing. 
    • Extensive experience with b2b ecommerce businesses with a global footprint, and subscriptions/SAAS based models. 
    • Experience working in a highly cross functional manner, including being able to lead those groups and leveraging excellent influencing skills to secure buy in from colleagues and the management team. 
    • Able to communicate effectively with executive leadership. 
    • Able to identify and size opportunities for the business and gaps in our offering as it relates to payment processing. 
    • Skilled at identifying, quantifying, and mitigating risk, including as it relates to payment processing.
    • Strong analytical skills and comfort setting targets, including to model impacts of proposed initiatives. 
Benefits at Getty Images
 
Extended Health Insurance 
 
Time off Work/life balance is important to us
We provide flexible time off and 10 sick days each calendar year. Additionally, we pay 4 weeks of fully-paid Parental Leave for new parents, with primary caregivers eligible for an additional 8 weeks of fully-paid leave.  
 
Company Paid Holidays
Employees enjoy company-paid holidays for each of our global locations.
 
Disability and Life Insurance
We automatically enroll and pay for Basic Life and Accidental Death and Dismemberment Insurance (AD&D) up to 2 times your annual salary. We also provide you with fully paid Short-Term Disability and Long-Term Disability Insurance. 
 
Employee Assistance Program
Employees have access to free, confidential assistance for everyday problems such as stress management, financial coaching, marital or family issues, substance abuse, occupational problems, and referrals for legal, childcare, and eldercare services. Employees can seek additional discounts on other wellness activities such as travel, gym memberships, and sports! Through our EAP services, employees are also eligible for 3 free counseling visits and life coaching sessions.  
 
Learning & Growth
We value continuous learning and development to help everyone develop their skills. Enjoy mentorship, curated training & more.

__________________________


Covid-19 Company Statement:
Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing may be mandated by the relevant local laws with which Getty Images will comply. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).  

US Specific:
Getty Images does not require employees to be vaccinated against Covid-19, but vaccination or testing has been mandated by the Biden administration and that mandate applies to our US workforce. If this position involves contact with third parties, attendance on site for events, travel and/or work in our offices, those actions will be subject to any to relevant local laws, venue or customer requirements, or travel requirements regarding vaccines or testing (and exemptions thereto).

Who We Are:
Getty Images is a preeminent global visual content creator and marketplace. Through Getty Images, iStock, and Unsplash, we offer a full range of content solutions to meet the needs of any customer—no matter their size—around the globe.

Getty Images encompasses the largest and best path to market for visual creators through their premier brands including its core, Getty Images; iStock, a value offering of creative stills and videos providing a significant volume of exclusive content to small and medium-sized businesses; and Unsplash, a free offering of creative stills servicing the fast-growing and broad-based creator economy. 

Help us move the world with images! Bringing award-winning imagery to everyone, Getty Images has customers in almost every country in the world, with websites in 23 languages, bringing the world’s best content to media outlets, advertising agencies and corporations, small businesses and increasingly, direct to consumers.
 
Getty Images works with over 496,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport, and entertainment events around the globe. With over 495 million assets, of which over 320 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter.
 
Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allow our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world —whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content, based on industry-leading expertise and innovation.

Leadership Principles

As a company, we're committed to living these Principles every day. Here's how we support our mission to be the best place to work globally.

We are trustworthy, transparent, and honest
We love character, authenticity, and integrity.

We always raise the bar
Excellence is our norm; we get better through endeavor, curiosity, and speed.

We collectively bring solutions
We love debate, but collaborating to solve problems for ourselves and our customers is everyone’s responsibility.

We care, are kind, courteous, and respectful
We will not tolerate rudeness.

We reject biased behavior and discrimination
We seek to understand biases in all forms. We call out biases and discrimination when observed and take action where responsible.

We are inclusive of different voices, perspectives, and experience
Diversity and inclusion are never done, but we are passionate in their pursuit.

We are one Getty Images with no silos
We share goals and accountability; we and actively seek information and expertise; we make time for our peers.

We deliver on our commitments, and commercial goals
With one voice and shared accountability.

We put the customer at the heart of everything we do
We listen to, anticipate, and exceed customer needs, adapting as they evolve.


We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Women, gender-nonbinary, people of color, LGBTQIA+ people, and people with disabilities are encouraged to apply. 

Getty Images is committed to providing Reasonable Accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance to search for a job opening or submitting an online application, please email RecruitingAccommodations@gettyimages.com.

Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique ​​role of still and moving imagery in communication and business, and enabling creative ideas to come to life. 
 
For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends.
 
Find Getty Images on FacebookTwitterInstagramLinkedIn, Pinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world's best imagery. 
 
Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment that celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.