Contributor Relations Representative - Calgary (14125)

Calgary /
Creative – Creative Content /
Full-time
Who We Are:
For over 25 years, Getty Images has embraced disruption and change; riding the digital wave to evolve from a fragmented, analog stock photo business into a multi-billion dollar, global e-commerce industry leader and trusted brand. The breadth and quality of our content has always allowed our customers and partners to tell their stories with greater creativity and accuracy, eliciting more emotion and enabling more action.
 
Help us move the world with images!
Getty Images is the most trusted and esteemed source of visual content in the world available through its industry-leading sites www.gettyimages.com and www.istock.com. The Getty Images website serves creative, business and media customers in almost 200 countries and is the first-place people turn to discover, purchase and share powerful content from the world's best photographers and videographers.
 
Getty Images works with over 360,000 contributors and image partners to provide comprehensive coverage of more than 160,000 news, sport and entertainment events, impactful creative imagery to communicate any commercial concept and the world's deepest digital archive of historic photography. With over 435 million assets, of which over 310 million are digitized, encompassing the latest global news, sports, celebrity, music and fashion coverage; exclusive conceptual creative images; and the world’s largest commercial archive. New content is added daily, with 8-10 million new assets added each quarter.
 
Getty Images offers the most exclusive and unique creative and editorial visual content globally. The breadth and quality of our content allows our customers and partners to tell their stories with greater creativity and accuracy, thereby eliciting more emotion and enabling more action. Getty Images moves the world —whether the goal is commercial or philanthropic, revenue-generating or society-changing, market-disrupting or headline-driving. Getty Images offers the highest quality and most diverse visual content, based on industry-leading expertise and innovation.

Who You Are
We're looking for a Contributor Relations Representative to join our team!
As a Contributor Relations Representative for Getty Images, you will be responsible for answering questions, assisting Contributors with their contracts, and portfolios, building and maintaining relationships along with numerous other responsibilities. Your overall goal will be to deliver high-quality, consistent, and timely service to our Contributors via our ticketing system.
 
We’d love to know more about you and your interests! When applying, please include a brief paragraph or cover letter and tell us about yourself and why you think you’d be a great fit. 

Your Next Challenge

    • Provide prompt support to contributors including processing or updating agreements and contracts
    • Communicate concerns and issues as needed and provide creative solutions to problems
    • Assist with streamlining processes to increase efficiency
    • Investigate contributor submission policy breaches
    • Stay informed about products and processes
    • Other duties and ad hoc projects as they arise

What You’ll Need

    • Customer Service support and/or call center experience
    • Outstanding customer service skills, and the ability to build and maintain relationships
    • A solutions/results-oriented drive, looking past current problems to find solutions
    • Effective prioritization and time management skills
    • Strong verbal and written communication skills
    • Strong interpersonal skills and emotional intelligence
    • Ability to work independently with a minimum of supervision
    • Ability to work effectively with cross-departmental peers
    • Ability to balance multiple tasks with frequent interruptions
    • Ability to work well in difficult circumstances and with shifting priorities
    • A high level of integrity and trustworthiness
    • An appetite for learning new things
    • A positive attitude in challenging situations
    • Strong digital literacy (Internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.) 

Nice to Have

    • Knowledge of Photoshop
    • Industry-related experience preferred, but not required

What You Can Expect (Mental and Physical Demands):

    • Frequent communication with others to exchange information.
    • Frequent sedentary work that primarily involves sitting/standing
    • Constant operation of computer
Benefits at Getty Images


Time off Work/life balance is important to us
We provide flexible time off and 10 sick days each calendar year. Additionally, we pay 4 weeks of fully-paid Parental Leave for new parents, with primary caregivers eligible for an additional 8 weeks of fully-paid leave.  

Company Paid Holidays
Employees enjoy company-paid holidays for each of our global locations.

Disability and Life Insurance
We automatically enroll and pay for Basic Life and Accidental Death and Dismemberment Insurance (AD&D) up to 2 times your annual salary. We also provide you with fully paid Short-Term Disability and Long-Term Disability Insurance. 

Employee Assistance Program
Employees have access to free, confidential assistance for everyday problems such as stress management, financial coaching, marital or family issues, substance abuse, occupational problems, and referrals for legal, childcare, and eldercare services. Employees can seek additional discounts on other wellness activities such as travel, gym memberships, and sports! Through our EAP services, employees are also eligible for 3 free counseling visits and life coaching sessions.  

401(k)
Start saving for retirement! Getty Images matches up to 4% of your deferred compensation, with immediate vesting – that means all of Getty Images employer match money is automatically yours – with no waiting period! 

Learning & growth
We value continuous learning and development to help everyone develop their skills. Enjoy mentorship, curated training & more.

Leadership Principles

As a company, we're committed to living these Principles every day. Here's how we support our mission to be the best place to work globally.

We are trustworthy, transparent, and honest
We love character, authenticity, and integrity.

We always raise the bar
Excellence is our norm; we get better through endeavor, curiosity, and speed.

We collectively bring solutions
We love debate, but collaborating to solve problems for ourselves and our customers is everyone’s responsibility.

We care, are kind, courteous, and respectful
We will not tolerate rudeness.

We reject biased behaviour and discrimination
We seek to understand biases in all forms. We call out biases and discrimination when observed and take action where responsible.

We are inclusive of different voices, perspectives, and experience
Diversity and inclusion are never done, but we are passionate in their pursuit.

We are one Getty Images with no silos
We share goals and accountability; we and actively seek information and expertise; we make time for our peers.

We deliver on our commitments, and commercial goals
With one voice and shared accountability.

We put the customer at the heart of everything we do
We listen to, anticipate, and exceed customer needs, adapting as they evolve.


We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives. Women, gender-nonbinary, people of color, LGBTQIA+ people and people with disabilities are encouraged to apply. 

Getty Images is committed to providing Reasonable Accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance to search for a job opening or to submit an online application, please email RecruitingAccommodations@gettyimages.com.

Visit Getty Images at www.gettyimages.com to learn more about how the company is advancing the unique ​​role of still and moving imagery in communication and business, and enabling creative ideas to come to life. 
 
For company news and announcements, visit our Press Room, and for the stories and inspiration behind our content, visit Stories & Trends.
 
Find Getty Images on FacebookTwitterInstagramLinkedIn, Pinterest and Tumblr, or download the Getty Images app where you can explore, save and share the world's best imagery. 
 
Getty Images is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Getty Images believes that diversity is critical to our success in moving the world with images and is committed to creating an inclusive, mutually respectful environment which celebrates diversity. We seek to hire on the basis of merit, competence, performance, and business needs.