Operations Manager - Atlanta
Ride in style with Wheels, a last-mile, shared electric vehicle platform, that is changing the current landscape in dockless mobility. Our innovative products are a low-cost, fun, and comfortable way to see your city and get you where you need to go safely. Connect with our app through a smartphone and don't forget to tag us on instagram @takewheels.
While we're headquartered in West Hollywood, California, we're quickly expanding across the world and coming to a city near you. We hope you're ready for the ride of your life.
We are looking for an Operations Manager with a passion for transportation, a knack for problem-solving, and the ability to thrive in ambiguity. You will run critical business processes and execute cutting-edge projects in your market. You will be an integral part of building new processes through data-driven decisions and analytical problem-solving.
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What You'll Do
- Under the supervision of your market General Manager, build and maintain a highly efficient and motivated Operations organization in your market.
- Hire, train, coach, counsel and manage the output of 20 contingent workers such as; Field Ops Supervisors, Field Op Specialists, Recovery Operation Shift Supervisors and Recovery Ops Specialists to meet growing business needs.
- Oversee staffing including hiring, scheduling, attendance and terminationIdentify opportunities for improvement.
- Scope out projects and estimate their potential value before pitching ideas to the General Manager.
- Keep the business running - define and execute key business processes that maintain continued success.
- Manage contingent workforce outputTrack and report critical business metrics.
- Use data to optimize processes, solve problems, and track results.
- Problem solve, lead projects, prioritize tasks and overcome obstacles.
- Collaborate with cross-functional stakeholders including engineering, business intelligence, supply chain, recruiting, and government relations.
- Represent the Company. You may be asked to meet with members of the community or interact with customers as a representative of Wheels.
- Be a culture carrier. Create a fun, inclusive, and safe workplace.
What You'll Need
- 3-5 years as operations, finance, business, or consulting practitioner
- Grit and bias towards action - desire to roll up your sleeves and get the job done
- Data analysis software experience doing hands on data analysis experience such as; creating/generating data reports, risk assessment, and/or any other analysis.
- Strong prior experience using either Google Sheets or Microsoft Excel including; pivot tables, vlookup, dashboards, charts, and medium to advanced formulas
- Knowledge of SQL and/or other data analytical tools is a plus
- Strong analytical, critical thinking and problem-solving abilities
- Team management experience of at least 2 direct reports
- Confidence to present in front of a group and establish yourself as a subject matter expert
- Curiosity - endless desire to learn and ask thoughtful questionsAttention to detail and a passion for process improvement
- Proven experience solving complex problems, exercising good judgment, and navigating ambiguous environments
- Excellent communication skills - both written and oral
- Comfort learning and adapting to new concepts and tools
- A professionally proven “Get-it-done” attitude with an ability to work outside traditional business hours when needed
- DISCLAIMER: This is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position. However, the employee will be held responsible for all duties assigned.
Wheels is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.