Delegation Coach Lead
Philippines
Corporate – Corporate /
Full Time /
Remote
₱55,000 - ₱75,000 a month
Key Responsibilities
- Lead, coach, and develop the Delegation Coaching team, ensuring consistent delivery quality and coaching standards.
- Design and continuously improve the Delegation Coaching curriculum, focusing on client onboarding, task delegation frameworks, and assistant enablement.
- Build and document standardized methodologies, including delegation audits, productivity planning, and workflow mapping.
- Collaborate with Customer Success Managers (CSMs) and Training/L&D teams to align coaching outcomes with client satisfaction metrics and retention goals.
- Oversee program rollout and performance tracking, including client participation, success metrics, and feedback cycles.
- Create resources (playbooks, video modules, guides) that can scale the program across multiple customer segments.
- Review coaching session data and qualitative feedback to identify improvement opportunities.
- Represent the Delegation Coaching function in internal operations reviews and client success enablement initiatives.
Qualifications
- Minimum 3–5 years of experience in coaching, training, or customer success roles — ideally within BPO, SaaS, or remote workforce environments.
- Demonstrated experience in program management, team leadership, or curriculum design.
- Strong understanding of delegation, productivity systems, and client–assistant dynamics.
- Excellent communication, facilitation, and presentation skills.
- Analytical and organized, capable of tracking and improving coaching outcomes based on data.
- Comfortable collaborating cross-functionally with Customer Success, Operations, and Training departments.
Preferred Skills
- Experience creating enablement or learning programs for customer-facing teams.
- Knowledge of asynchronous delegation models, task tracking systems, or productivity tools (e.g., ClickUp, Asana, Notion).
- Coaching certification or background in executive assistance or operations enablement.
Compensation
Department: Customer Success Enablement
Work Setup: Remote / Hybrid
Compensation: PHP 55,000–75,000/month (based on experience and performance)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
