Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

And we’re looking for a Customer Service Representative to start immediately!

•Respond to inbound calls and inquiries from patients, clients, and caregivers, providing accurate information, resolving basic concerns, and ensuring a positive customer experience while adhering to company service standards.

•Handle administrative scheduling by coordinating and booking appointments or care services through the organization’s internal scheduling platform, ensuring accuracy, timeliness, and proper documentation.

•Match and assign caregivers to clients based on availability, qualifications, and client needs, following a straightforward matching process to ensure continuity and quality of care.

•Perform data entry tasks, including updating client records, caregiver schedules, and service logs in the system to maintain accurate and up-to-date information.

•Manage follow-ups and communications by returning phone calls, voicemails, emails, and SMS messages promptly to ensure timely responses and maintain strong customer relationships.

•Execute general administrative tasks such as filing, record maintenance, and assisting other departments as needed to support overall operations and ensure smooth workflow.

 •At least 1 year of proven experience as a Customer Service Representative in the healthcare industry   

•Excellent English communication skills, both written and verbal (at least B2 level)

•Excellent phone, email, and instant messaging communication skills

•Solid organizational and time management skills

•Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP

•Experience with word-processing software and spreadsheets (e.g., MS Office)

•Knowledge of online calendars and scheduling (e.g., Google Calendar)

•Proactive & confident with keen attention to detail

•Able to work on a graveyard shift

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.8 GHz processor and at least 4GB RAM

• Main Internet Service Speed: at least 25 Mbps cable connection

• Backup Internet Service Speed: at least 10 Mbps

• Health Insurance (HMO)

• Performance Incentives

• Job Security and Stability

• Paid Training

• Inclusive Culture

• Upskilling Opportunities

• 100% Work-From-Home

• Exceptionally Supportive Team

• Opportunities for Career Growth

• Fun Work Environment

• Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

₱30,000 - ₱30,000 a month