Workforce / Bench & Redeployment Manager
Philippines
Corporate – Corporate /
Full Time /
Remote
About the Role
We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot bench” of ready, vetted, and trained talent to minimize downtime and reduce churn.
₱45,000 - ₱77,000 a month
Key Responsibilities
- Oversee and maintain the company’s active bench pool, ensuring continuous visibility of available, redeployable, and near-rolloff talent.
- Implement rapid redeployment processes to match idle or at-risk assistants with new client openings within 72 hours of availability.
- Coordinate with Talent Acquisition, Training, and Operations teams to align upcoming demand with supply capacity.
- Track and forecast workforce utilization, identifying early indicators of roll-offs or account risk.
- Maintain accurate talent profiles (skills, experience, performance data) in internal systems for efficient matching.
- Conduct regular bench audits and generate reports on bench size, redeployment rate, and idle time KPIs.
- Lead initiatives to cross-train bench talent for multiple service lines, increasing flexibility and redeployment readiness.
- Drive communication between departments to ensure seamless handoffs between offboarding, bench placement, and reactivation.
Qualifications
- Minimum 3 years of experience in workforce management, operations, or staffing logistics.
- Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.
- Strong understanding of utilization metrics, forecasting, and talent mapping.
- Excellent coordination and communication skills across multiple teams (Ops, TA, Training).
- Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems.
- Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround).
Preferred Skills
- Experience in capacity planning, workforce optimization, or operational analytics.
- Familiarity with performance data interpretation and skills inventory management.
- Strong process management and documentation skills.
Department: Operations – Workforce Management
Work Setup: Remote / Hybrid
Schedule: Night/Weekend Shift
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
