About Zuma

Zuma makes an automated sales agent that converses with 100% of inbound leads, ultimately improving the way consumers interact with businesses and organizations. We’ve built this from the ground up using AI, ML, and human support which helps increase sales conversion and support capacity for businesses of all kinds. Zuma is one of the fastest-growing startups in San Francisco, and is well-funded and backed by world-class investors such as Andreessen Horowitz (a16z), Y-Combinator, Joe Montana’s fund (Liquid 2 Ventures), Day One Ventures, Soma Capital, and other notable angel investors including Austen Allred (from Lambda School), YC’s former-COO Qasar Younis, among others.

Headquartered in San Francisco, USA, we operate nationally and have plans to grow rapidly over the next few years. To do that, we need great people committed to our vision in a big way. We’re looking to build a team of rockstars that are equally excited about the opportunity to leverage technology to improve the way customers interact with businesses!About the RolePosition- Virtual Leasing Assistant| Customer Service.

We’re looking for a talented individual to join our growing team of apartment leasing assistants! We’re changing the way real estate is managed in the United States and looking for people that have previous sales and customer support experience that are eager to join us. We partner with large property managers to streamline their leasing process and increase the number of tours and subsequent leases they’re able to sign. 

 Text message prospective renters to set up tour booking/appointments

 Work on the Zuma portal to clear out text messages quickly and with accuracy in both grammar and spelling

 Make outbound calls to set appointments (less frequent)

 Work with the operations team to help train the Zuma AI (Artificial Intelligence)leasing assistant

 Operate alongside the AI leasing assistant to lease apartments

 Ensure prospects are making their onsite or virtual tours

 Maintaining a positive, empathetic, and professional attitude toward customers at all times

 Acknowledging and resolving customer complaints

 Knowing our products inside and out so that you can answer renter questions

 Communicating and coordinating with colleagues as necessary

 Providing feedback on the efficiency of the customer service process

 2-3 years of experience working in a call/virtual messaging center or International Call Center Company.

 Excellent communication and customer service skills

 Genuine, outgoing, and friendly

 Willing to speak up and give feedback

 Obsessed with quick responses and delivering the customer value in a timely manner

 Strong written skills and experience with texting and/or email

 Comfortable working in Google Sheets and computers

 Quick learner and adapting to high pace environment

 Confident over the phone and able to naturally converse with Americans of all different backgrounds

 Great understanding of American culture and vernacular

 Ability to stay calm when customers are stressed or upset