Virtual Leasing Assistant| Customer Service

Customer Service /
Zuma is pioneering the future of customer interactions with our AI-driven leasing agent, Kelsey, transforming the rental market experience for consumers and property manager alike. Our innovative platform is crafted from the ground up, integrating artificial intelligence, machine learning, to boost sales conversions and enhance support capabilities for property management business across the country. As one of Los Angeles's fastest-growing startups, Zuma has over +17M in funding and support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis.

With our headquarters in Los Angeles, USA, Zuma sells its product nationally and is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers. Join us in our journey to revolutionize the rental industry and beyond, making seamless, AI-enhanced interactions the new standard.

About Zuma
Zuma makes an automated sales agent that converses with 100% of inbound leads, ultimately improving the way consumers interact with businesses and organizations. We’ve built this from the ground up using AI, ML, and human support which helps increase sales conversion and support capacity for businesses of all kinds. Zuma is one of the fastest-growing startups in San Francisco, and is well-funded and backed by world-class investors such as Andreessen Horowitz (a16z), Y-Combinator, Joe Montana’s fund (Liquid 2 Ventures), Day One Ventures, Soma Capital, and other notable angel investors including Austen Allred (from Lambda School), YC’s former-COO Qasar Younis, among others.
Headquartered in San Francisco, USA, we operate nationally and have plans to grow rapidly over the next few years. To do that, we need great people committed to our vision in a big way. We’re looking to build a team of rockstars that are equally excited about the opportunity to leverage technology to improve the way customers interact with businesses!About the RolePosition- Virtual Leasing Assistant| Customer Service.
Job Description
We’re looking for a talented individual to join our growing team of apartment leasing assistants! We’re changing the way real estate is managed in the United States and looking for people that have previous sales and customer support experience that are eager to join us. We partner with large property managers to streamline their leasing process and increase the number of tours and subsequent leases they’re able to sign. 
 Text message prospective renters to set up tour booking/appointments
 Work on the Zuma portal to clear out text messages quickly and with accuracy in both grammar and spelling
 Make outbound calls to set appointments (less frequent)
 Work with the operations team to help train the Zuma AI (Artificial Intelligence)leasing assistant
 Operate alongside the AI leasing assistant to lease apartments
 Ensure prospects are making their onsite or virtual tours
 Maintaining a positive, empathetic, and professional attitude toward customers at all times
 Acknowledging and resolving customer complaints
 Knowing our products inside and out so that you can answer renter questions
 Communicating and coordinating with colleagues as necessary
 Providing feedback on the efficiency of the customer service process
 2-3 years of experience working in a call/virtual messaging center or International Call Center Company.
 Excellent communication and customer service skills
 Genuine, outgoing, and friendly
 Willing to speak up and give feedback
 Obsessed with quick responses and delivering the customer value in a timely manner
 Strong written skills and experience with texting and/or email
 Comfortable working in Google Sheets and computers
 Quick learner and adapting to high pace environment
 Confident over the phone and able to naturally converse with Americans of all different backgrounds
 Great understanding of American culture and vernacular
 Ability to stay calm when customers are stressed or upset.