US Operations Senior Associate
New York, NY
The US Program Senior Operations Associate is an exceptionally well-organized, hard-working individual within our small, entrepreneurial team. The ideal candidate thrives in an informal, fast-paced, start-up environment and is excited to support the US Country Team in all aspects of program operations.
The US Program Senior Operations Associate will serve on a three person country team including a US Country Manager and US Program and Operations Manager. Because the team is small and innovative thinking is valued, there are many opportunities to grow and experiment. The role combines traditional operational areas such as fiscal coordination, safety and security support, purchasing, vendor management, housing coordination (only in the first 6 months) and development of Standard Operating Procedures (SOPs), with program-support areas such as supporting the Fellow recruitment and selection process and coordinating quarterly retreats. This role provides many opportunities to work with a wide network of emerging leaders from around the world and colleagues in many forward-thinking non-profit organizations in the US. This is the perfect role for someone who wants to understand how a small nonprofit operates and is excited to dive in and gain experience supporting a range of functions. There is significant opportunity for leadership in this role.
Global Health Corps
Global Health Corps (GHC) is building a new generation of global health leadership. We believe that solving the world’s most pressing global health challenges requires better and more connected leaders who are able to work across traditional boundaries like geography, sector, and issue area to engineer stronger global health systems. We need more than clinicians and providers; we need management consultants, engineers, artists, and architects. We need new leadership voices and new perspectives, especially those representing the populations most often left out and unheard.
GHC competitively recruits and selects emerging leaders from around the world who represent a wide range of skillsets and areas of expertise, all of which are critical to rebuilding and strengthening health systems. GHC is developing a cadre of health equity leaders through a unique leadership development program that utilizes experiential and formal learning methods.
Through a one-year fellowship program, fellows address a wide-range of health issues with high-impact grassroots organizations, NGOs, and ministries of health in Rwanda, Malawi, Uganda, Zambia, and the United States. Fellowship positions are demand-driven, ensuring that our fellows fill real-time health systems gaps and serve to amplify the great work already in progress. Placement organizations benefit from the skills and energy of fellows, as well as the support of GHC. We are building a network of young changemakers who share the common belief that health is a human right.
The US Program Senior Operations Associate reports directly to the US Country Manager, and will support the work of the US Country Manager and the US Program and Operations Manager. Specific responsibilities include but are not limited to:
Partner and Fellow Support
- Visa procurement: Work in collaboration with Operations team to support J1-visa procurement for international fellows; communicate with partners as needed in follow-up on J1-visa requirements
- Safety and security: Support US Country Team to collect fellow contact information; create Whatsapp security groups; support security drills; support safety and security efforts at retreats; support the US CM and USPOM in following-up safety and security concerns
- Fellow recruitment and selection: Participate on the global recruitment team and engage in the selection process for GHC fellows
- Insurance: Consult with GHC’s insurance provider as needed to support international fellows in connecting with healthcare providers
- Resources: Develop written resources and guides for fellows, as needed.
- Support US Country Team with ongoing partner and fellow requests
Salesforce & Other Systems Management
- Execute activities such as data mapping, object modeling, page layout design and rule logic definitions
- Perform data analysis and migration using Salesforce and integrate relevant third party apps
- Run tests and validations to ensure that the Salesforce configuration meets organizational needs
- Manage and maintain client account relationships
- Strengthen internal database and knowledge management systems
- US Fellows participate in a 1 day In-Country Orientation following Training Institutes, a 2-day Quarterly Retreat at the end of Q1 and Q3, and a 5-day Mid-Year Retreat
- Program logistical support: Manage logistics for all US program-related activities for Quarterly Retreat Planning, including but not limited to:
- Researching and booking venues and catering for retreat events, partner meetings, and other program-related events as needed
- Researching and booking retreat travel for fellows and staff such as charter buses and bus, train and flight tickets
- Inventorying, researching, ordering and all retreat materials
- Coordinating all necessary staffing logistics in advance and during the retreat
- Managing all vendor payments on time and tracking all expenses to ensure all events are within the program budget
- Completing other duties as assigned to ensure a seamless fellow experience
Temporary Housing Coordination
- Research, negotiate, coordinate, and liaise with all temporary housing-related vendors to secure temporary housing contracts for all fellows for three weeks post-Training Institute
- Assess all temporary-housing options for safety and security
- Communicate with fellows about their temporary housing plans including preparing instructions for fellows around check-in/check-out and purchasing any necessary supplies for the temporary housing period
- Manage all vendor payments on time and tracking all expenses to ensure all events are within the program budget
- Complete other duties as assigned to ensure a seamless fellow experience
- Process approved fellow and alumni funding requests and ensure proper tracking of the funds and receipts and timely reimbursement and communication with fellows and alumni
- Process all US program-related receipts for expenses incurred and manage payment to vendors and track all US program-related expenses
- Assist with budget calculations/estimates during annual budget process
- Support Operations team at the Training Institute to collect receipts and issue reimbursements
- 2-4 years professional experience; experience in operations, management consulting, systems engineering, logistics or event planning/management is a plus
- Bachelor’s degree required
- Enthusiastic about managing the small details that add up to a seamless experience for Fellows with exceptional attention to detail
- Self-directed, proactive problem solver who is comfortable working under time constraints with emerging challenges to deliver high-quality work
- Highly organized with proven time management skills, a keen eye for detail and experience creating efficient systems to juggle multiple projects simultaneously (Ex. experience developing or improving systems such as creating or updating Standard Operating Procedures, systems maps, or processes)
- Strong skillset and comfort with Microsoft Office suite (particularly Excel and PowerPoint) and experience with numerical analysis (Ex. experience with budget tracking and analysis, cost-benefit analyses, vendor payment or reimbursement processing, etc.)
- Motivated by getting results
- Strong verbal and written communication skills especially across lines of difference
- A spirit of flexibility, a positive outlook and a strong and professional customer service ethic
GHC EMBRACES AND VALUES DIVERSE SKILLSETS AND BACKGROUNDS
We are a community of leaders who are proud to represent many different national, racial, ethnic, socio-economic, religious, gender, and other identities. We represent varied professional backgrounds, collaborating across fields and sectors to form a powerful, close-knit network of changemakers. Our diversity as a community is our strength, driving our ability to be empathetic, visionary, and effective leaders in the health equity movement, and engage with the world with dignity and respect.
Due to the high volume of applications received, only those selected for an interview will be contacted.
Thanks for applying!