Malawi Program and Operations Coordinator

Lilongwe, Malawi
Programs
Full-time
About Global Health Corps

The extreme disparity in health outcomes and access to healthcare that exists today between the world’s rich and the world’s poor is unjust and unsustainable. To change this unacceptable status quo requires a new generation of leaders with diverse skills and backgrounds. Emerging leaders need opportunities to build their skillsets and build meaningful connections with other young leaders who share a vision for transformative change. 

Global Health Corps is mobilizing a global community of emerging leaders to build the movement for health equity. Passionate young leaders enter the GHC community by participating in yearlong paid fellowship opportunities. During this year, GHC fellows serve in positions of impact within outstanding organizations in sub-Saharan Africa. They also engage in intensive training, professional development opportunities, mentorship and thoughtful community-building. 

Fellows work in teams of 2—one international fellow, one in-country fellow—on a wide range areas that improve healthcare access and health outcomes for the poor. Fellows have built financial management systems for grassroots HIV organizations in Uganda, supported district pharmacies in Rwanda in rolling out new supply chain management tools, and conducted research on adolescent sexual and reproductive health services in Zambia. Each one of our community members has the capacity to change the world – and many already are – and we are grateful to work closely with them to amplify their impact. Since its founding in 2009, GHC has supported more than 1000 fellows working at various levels of the health system, across issue areas and across continents, and our community gets stronger every year.

As Global Health Corps enters its second decade, it is poised to harness the full potential of its community and contribute to real health systems change. Through collective leadership, GHC brings together these diverse actors needed to solve the complex and challenging problems. Adaptive and innovative, GHC leaders are ready and able to solve tomorrow’s health problems, today. 

The Candidate

The Malawi Program and Operations Coordinator is an exceptionally well-organized, hard-working individual within our small, entrepreneurial team. The ideal candidate thrives in an informal, fast-paced, start-up environment and is excited to support the Malawi Country Team in all aspects of alumni, programs and operations.
 
The Malawi Programs and Operations Coordinator will serve on a two-person country team including a Malawi Country Manager. Because the team is small and innovative thinking is valued, there are many opportunities to grow and experiment. The role combines program support areas such as supporting the fellow recruitment and selection process, coordinating retreats, and supporting alumni events, with traditional operational areas such as fiscal coordination, safety and security support, purchasing, vendor management, and housing coordination. This role provides many opportunities to work with a wide network of emerging leaders from around the world and colleagues in many forward thinking non-profit organizations and the Ministry of Health in Malawi. This is the perfect role for someone who wants to understand how a small non-profit operates and is excited to dive in and gain experience supporting a range of functions. There is significant opportunity for leadership in this role. 

Alumni Programming and Engagement:

    • Work closely with Malawi Country Manager and Alumni central team to help design and expand alumni activities that build upon the leadership training from the fellowship year
    • Identify, organize and execute opportunities for public engagement, professional development and knowledge sharing in order to foster and support the leadership development of the alumni community
    • Coordinate and support Malawi alumni chapter efforts, supporting them to cultivate GHC community engagement, activities and collective impact
    • Cultivate strong relationships with alumni in country and work with the Alumni Chapter and chapter leadership to facilitate strong programming that meets the core programming areas 
    • Manage the day-to-day communication with chapter leaders and manage the activity approval, workplan, budget and selection and transition of alumni chapter members; lead quarterly calls with country-level Alumni Chapters
    • Serve as the alumni community point of contact and lead for announcement and programmatic communications (i.e. alumni survey, sign-ups for programs, opportunities, etc.)
    • Work with the Director of Community Engagement, seek out opportunities for additional partnership and programming to continue developing programming for alumni in the region.
    • Ensure strong participation and positive experiences of Alumni events and programs; troubleshoot and course correct with the Global Alumni Team as needed.
    • Attend bi-weekly Global Alumni Team calls and monthly one-on-one calls with the Alumni Team

Fellow Recruiting and Selection:

    • Serve as country team lead for new fellow recruitment, managing the development and execution of a countrywide outreach strategy
    • Manage the recruitment budget
    • Coordinate the interview process for prospective fellows
    • Post fellow roles on all relevant online job boards and maintain relationships with people and organization that can identify and direct talented candidates to GHC
    • Represent GHC at strategic recruiting events

Communications:

    • Serve as communications point person for country team, joining regular global communications calls and providing ad hoc support
    • Support efforts on design and branding, key messages, photography of country-level activities, and fellow and alumni writing on GHC’s online publication, AMPLIFY

Operations, Logistics Management, Safety and Security:

    • Secure fellow housing and support fellows to resolve any in housing-related issues in accordance with GHC’s security and safety standards
    • Develop network of health and wellness resources in-country
    • Support fellow visas and work permits acquisition
    • Support logistics for all Malawi program-related events and activities including: research and identify venues, coordinate staff and fellow travel, procure retreat materials, manage logistics and payments
    • Process approved fellow and alumni funding requests and ensure proper tracking of the funds and receipts and timely reimbursement and communication with fellows and alumni
    • Support with routine payments, banking requirements and procurements
    • Support in-country tax compliance including preparing and paying monthly PAYE, NSSF, and local service tax payments, filing and keeping records for GHC office
    • Assist with budget calculations/estimates during annual budget process
    • Monitor and coordinate GHC’s response to fellow and staff safety and security issues, oversee security training and conduct security drills, prepare safety and security preparedness action lists, create fellow emergency plans for each fellow and respond to fellow and staff concerns
    • Assist in tracking emerging threats closely as part of an early warning system and keep GHC staff and relevant fellows informed of security-related news

Qualifications:

    • Bachelor’s Degree required
    • 3-5 years related work experience
    • Knowledge and passion for leadership development and experience in community building 
    • Experience coordinating multiple projects with different teams sometimes involving regular communication and follow-up, tracking budgets and outcomes and strategizing for greater efficacy
    • Strong project management skills including ability to effectively prioritize and complete tasks efficiently and on time
    • Public speaking ability; ability to confidently represent GHC at external events
    • Confident under pressure; ability to analyze information and quickly make decisions;
    • Preferred experience working with young professionals
    • Excellent written and verbal communication skills
    • Experience working with people in a cross-cultural working environment preferred 
    • Tech savviness and interest in information management systems; ability to use Google tools, Dropbox, Salesforce and other online platforms to streamline work
    • Proven track record of strong organizational and time-management skills
    • Top-notch attention to detail
    • Commitment to social justice and passion for global health equity
    • Experience working with people in a cross-cultural working environment preferred
    • Long-term legal work status in Malawi required