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US Work Authorization

• Are you legally authorized to work in the United States?✱

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• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?✱

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• Are you willing to undergo a background check, in accordance with local law/regulations?✱

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Customer Success Manager

• 1. Select the largest book of business for which you have served as primary post-sales owner.✱

  • a. >$10 M ARR across ≥5 Fortune 500
  • b. $3–10 M ARR or 2–4 Fortune 500
  • c. <$3 M ARR or mid-market (200–5000 seats)
  • d. Primarily small and medium-sized businesses /long-tail clients
  • e. I have not been in a post-sales owner role
• 2. Which best describes the most advanced API-related responsibility you have personally owned in the last three years?✱

  • a. Designed and wrote production code for an API integration
  • b. Led cross-functional teams (dev, security, client IT) to deliver integrations on time
  • c. Scoped requirements and served as the technical translator between client and engineers
  • d. Supported integrations at a high level (e.g., documentation, light troubleshooting)
  • e. No direct API-integration experience
• 3. You are handed a 90-day rollout plan that is slipping by two weeks because the client’s security review stalled. What is the first action you would take and why?✱

Demographic Survey for ghSMART

We invite you to complete this optional survey to help us evaluate our diversity and inclusion efforts. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. Information obtained will be kept separate from your name or job application. This information will be kept secure and confidential and will be used solely to evaluate our diversity and inclusion efforts.

• I identify my ethnicity as

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  • White / Caucasian
  • Hispanic, Latino, or Spanish origin
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• Please indicate your Veteran status
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• By applying for this position, your data will be processed as per ghSMART Privacy Policy.