Support Engineer Tier I (UK)

London, UK
CS Customer Support (Eng)
Full-time

Gigya, Inc.

Support Engineer Tier I (UK)

Location: London, UK

With Gigya’s technology, businesses increase registrations and identify customers across devices, consolidate data into rich customer profiles, and provide better service, products and experiences by integrating data into marketing and service applications.   

Gigya’s platform was designed from the ground up for social identities, mobile devices, consumer privacy and modern marketing. Gigya provides developers with the APIs they need to easily build and maintain secure and scalable registration, authentication, profile management, data analytics and third-party integrations.   

More than 700 of the world’s leading businesses such as Fox, Forbes, and Verizon rely on Gigya to build identity-driven relationships and to provide scalable, secure Customer Identity Management.

Support Engineer Tier I

Gigya is growing quickly and we are expanding our Support Engineering team. 

This team provides support to innovative customers who have implemented Gigya’s Customer Identity Management platform on their websites and in their applications. In this role we are looking for someone who has a passion for great customer service. Be ready to hit the ground running with your technical capabilities, critical and creative thinking, and fast-paced problem solving skills. Gigya is at an exciting stage of growth as the customer identity management market is rapidly expanding. More than 700 leading brands have implemented our technology, and we need smart, energetic, capable team members to fuel our growth.
The primary function of the SaaS/Cloud Support Engineer is to use their extensive technical expertise to support customers who have implemented Gigya’s technology in their websites and applications.

Key Responsibilities:

    • Troubleshoot advanced issues reported by clients involving websites and mobile applications
    • Serve as a technical expert on the Gigya APIs and product offering
    • Work with developers who have implemented Gigya to provide support and technical guidance via email and phone
    • Provide technical expertise, sample code, and solutions in a variety of environments including server-side (PHP, Java, .NET), mobile (iOS, Android) and client-side (JavaScript)

Requirements:

    • 1-2 years experience in a customer facing role with exposure to web technologies such as javascript.
    • Ability to communicate technical ideas to business stakeholders and technical users
    • General understanding of programming languages, APIs, and database technologies
    • Broad understanding of enterprise web architectures
    • Basic understanding of mobile platform development (iOS and Android)
    • Critical and creative thinking
    • Passion for fast-paced problem solving
    • Experience with SaaS preferred

KuppingerCole Recognizes Gigya as Only Overall Leader in Customer Identity Management

We’re pleased to announce that, after a lengthy evaluation process, global security and data protection research firm KuppingerCole has recognized Gigya as the Overall Leader in the Customer Identity and Access Management (CIAM) market!

In KuppingerCole’s new report – “Leadership Compass – CIAM Platforms” – twelve CIAM vendors are rated in four categories: Overall Leadership, Product Leadership, Market Leadership, and Innovation Leadership. Not only is Gigya the one company to be named an Overall Leader, but also the only one to be named a Leader in all four categories.
The report lays out yet another strong case that in today’s always-on, connected world, businesses should use a specialized provider such as Gigya to manage customer data, as opposed to relying on home-grown or traditional employee-facing IAM solutions.

According to Martin Kuppinger, the founder and principal analyst of KuppingerCole, “Gigya’s focus on consumer experience and integrating identity into marketing tools provides a powerful platform for not only managing customer identities, but also for creating usable intelligence to better serve those customers – making them an overall leader in CIAM.”
Read the full report to learn more.