Senior Account Manager / Customer Success Manager (German Speaking) - London

London, UK
CS Account Management
Full-time

Gigya
 
Senior Account Manager / Customer Success Manager (German Speaking) - London
 
Location:  London, UK / German Speaking
 
With Gigya’s technology, businesses increase registrations and identify customers across devices, consolidate data into rich customer profiles, and provide better service, products and experiences by integrating data into marketing and service applications.   

Gigya’s platform was designed from the ground up for social identities, mobile devices, consumer privacy and modern marketing. Gigya provides developers with the APIs they need to easily build and maintain secure and scalable registration, authentication, profile management, data analytics and third-party integrations.   

More than 700 of the world’s leading businesses such as Fox, Forbes, and Verizon rely on Gigya to build identity-driven relationships and to provide scalable, secure Customer Identity Management.

Client Success Account Manager

Gigya is seeking a Client Success Senior Account Manager. This person will act as a strategic advisor developing a long-term partnership with our clients. Ultimately, this person will assist with ensuring maximum adoption of Gigya’s technology and identify product expansion opportunities.  In addition, this role will serve as a client advocate, functioning as a liaison between our clients and Gigya’s product and support teams. Gigya’s Senior Account Managers are expected to develop a deep knowledge of their accounts and their client’s business goals.
 
The Client Success Senior Account Manager role is a client-facing resource for enterprise-level accounts. The role encompasses ongoing support/guidance, business strategy and transformation advice, and account oversight. As a customer advocate, the Senior Account Manager is the client’s Primary Point of Contact responsible for orchestrating a superior client experience. This role focuses on ongoing relationship-building and proactive account management activities, promoting overall customer satisfaction, product adoption and renewals. The role manages diverse, high profile and/or key accounts.

Responsibilities:

    • Develop and execute win/win negotiation strategies for large account contract renewals that maximize contract value while protecting and enhancing the customer relationship.
    • Maximize account growth opportunities by playing an active role to identify upsell/cross-sell opportunities upon contract renewal.
    • Own, drive and manage the renewals process.
    • Communicate risk clearly and take the lead in developing resolution strategies.
    • Excellent written, oral and interpersonal communication skills.
    • Demonstrated ability to take initiative and interact with all levels of management.
    • Monitor and manage adherence to the Master Services Agreement (MSA).
    • Have an understanding of account/engagement economics and key indicators.
    • Work with our clients to understand their business requirements and how Gigya will achieve them.

Required Skills and Experience:

    • 8+ years experience providing strategic and account management services.
    • Experience in and an understanding of the larger Digital Marketing landscape.
    • Solid understanding of Internet technologies and how they relate to Gigya’s service.
    • Capable of communicating, building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives.
    • Ability to create and present business cases to internal and client teams.
    • Excellent organization, project management, time management, and communication skills.
    • Strong business acumen and professionalism, excellent presentation and English and German communication skills.

KuppingerCole Recognizes Gigya as Only Overall Leader in Customer Identity Management

We’re pleased to announce that, after a lengthy evaluation process, global security and data protection research firm KuppingerCole has recognized Gigya as the Overall Leader in the Customer Identity and Access Management (CIAM) market!

In KuppingerCole’s new report – “Leadership Compass – CIAM Platforms” – twelve CIAM vendors are rated in four categories: Overall Leadership, Product Leadership, Market Leadership, and Innovation Leadership. Not only is Gigya the one company to be named an Overall Leader, but also the only one to be named a Leader in all four categories.
The report lays out yet another strong case that in today’s always-on, connected world, businesses should use a specialized provider such as Gigya to manage customer data, as opposed to relying on home-grown or traditional employee-facing IAM solutions.

According to Martin Kuppinger, the founder and principal analyst of KuppingerCole, “Gigya’s focus on consumer experience and integrating identity into marketing tools provides a powerful platform for not only managing customer identities, but also for creating usable intelligence to better serve those customers – making them an overall leader in CIAM.”