Commercial Development Strategist - Client Management
Remote/Boston, MA /
Ginkgo Bioworks is a privately held, high-growth and well-funded biotechnology company based in Boston’s Seaport District. Our mission is to make biology easier to engineer. As a world leader in synthetic biology, we leverage our unparalleled data, automation, and scale capabilities in biological engineering to build custom organisms. Our products work across the economy - from custom proteins for plant-based foods, to novel microbes that can replace traditional fertilizer, to living medicines that respond to conditions in a patient’s body.
In response to the global COVID-19 pandemic, we have launched a new service: Concentric by Ginkgo. Concentric is Ginkgo’s pandemic response program and the foundation of a long-term biosecurity business that is uniquely positioned to thrive alongside Ginkgo’s core bioengineering capabilities. At the core today is a high-scale testing business delivered via our digital platform, which provides turn-key access to multiple testing modalities. We firmly believe that testing is an essential requirement to re-open the economy as quickly and safely as possible (see our white paper here), and we aim to provide broad access to COVID-19 testing solutions to support the national testing capacity.
As a Commercial Development Strategist, you will be a core part of the Commercial team at Ginkgo as we scale Concentric. Broadly, the team includes both an account development focus and a delivery assurance focus - and your role will be to help develop and implement the strategy of one or both of these sides. As we launch these testing capabilities in new markets, your initiative, entrepreneurship and teamwork will shine as you adapt this offering to meet customer needs. By developing and driving relationships with key accounts and running delivery of our service, you will expand relationships into lasting partnerships. As issues arise, you will find creative solutions and ensure customer success - learning from each customer and flowing this thinking back into service development. Your role will be varied and high impact, and a critical part of our national solution to COVID-19.
- Primary focus as delivery lead
- "Owns" certain client relationship for the delivery team
- Primary point of contact for test champion(s) and test supervisor(s)
- Leads client onboarding
- Escalates issues with team leader and BD lead, as needed
- Understands scope of client contract and flags potential scope creep to team leader
- Responsible for ensuring onsite test supervisors are trained and supported
Desired Experience and Capabilities
- Work experience in Consulting, Operations, Client Service, Product, or Business Development
- Proven track record of project ownership and results orientation in a team setting
- Strong analytical skills, with an ability to develop fact-based and informed opinions
- Excellent communication skills, emotional intelligence, and an ability to work across organizational boundaries
- Strong organizational skills and ability to multitask
- Proficient financial acumen
To learn more about Ginkgo, check out some recent press:
The Life Factory: Synthetic Organisms From This $1.4 Billion Startup Will Revolutionize Manufacturing (Forbes)
We also feel that it’s important to point out the obvious here – there’s a serious lack of diversity in our industry, and that needs to change. Our goal is to help drive that change. Ginkgo is deeply committed to diversity, equality, and inclusion in all of its practices, especially when it comes to growing our team. Our culture promotes inclusion and embraces how rewarding it is to work with people from all walks of life.
We’re developing a powerful biological engineering platform, so we must remain mindful of the many ways our technology can – and will – impact people around the world. We care about how our platform is used, and having a diverse team to build it gives us the best chance that it’s something we’ll be proud of as it continues to grow. Therefore, it’s critical that we incorporate the diverse voices and visions of all those who play a role in the future of biology.
It is the policy of Ginkgo Bioworks to provide equal employment opportunities to all employees and employment applicants.