International Support Specialist (UK)
Girls Who Code is seeking an enthusiastic UK-based International Support Specialist for our 2021 Summer Immersion Program. This is a 2-week virtual Computer Science program designed to educate, inspire, and equip high school girls with the skills and resources to pursue academics and careers in the technology and engineering sectors, as well as build bravery and confidence. Cohorts of 60+ students are virtually hosted by a corporate partner and receive both mentorship and exposure to top female engineers and entrepreneurs.
From March until May, our International Support Specialist will provide critical support in conducting research and outreach to school and non-governmental organisation partners to recruit students ages 15-18 to apply to the program.
Starting in June, you will then work with our UK-based Teaching Teams and corporate partners to support in-the-moment classroom incidents, partner engagement logistics and general inquiries, and technical support needs for teachers and students via our various support channels (Gmail, Slack) quickly and efficiently.
This is a remote and seasonal position that begins in March and continues through August.
From April to May, you can expect to work up to 20 hours per week, and from June to August you can expect to work up to 25 hours hours per week. The hourly rate for this position is $28.91 GBP/hour.
Please Note: This role requires live availability Monday through Friday, July 12 to August 13 from 10 am GMT to 2 pm GMT.
Responsibilities: Student Recruitment Support (April-May)
- Conduct research and outreach to local UK-based schools and community based organisations to recruit students for our Summer Immersion Program
- Research new contacts and newsletter opportunities at high yield organisations, such as schools, local STEM and education organisations, after school programs, events, and online networks to promote the Summer Immersion Program
- Represent Girls Who Code at targeted virtual meetings, info sessions, and community events to increase brand recognition and increase student applications
Responsibilities: Program Support Management (June-August)
- Teacher Program Support:
- Manage teacher support channel and address questions, concerns, and requests immediately during program hours
- Support technical access issues with program platforms for teachers and students
- Develop custom international SIP communications to ensure updates and reminders are provided to UK-based Teaching Teams
- Student Program Support
- Manage student support inbox and address questions, concerns, and requests immediately
- Support students with activating accounts, troubleshooting technical issues, and programmatic questions
- Regularly check-in with teachers around tracking daily student attendance and support with program participation communications
- Partner Relationship Management
- Properly raise and redirect teacher and corporate partner questions
- Clarify and remind the teaching staff of engagement details throughout the summer
- Escalate any issues with the partner sponsor according to the established GWC reporting process
- 3+ years of experience with operations, customer service or customer facing role; Prior experience with NGOs or start-ups a plus
- Reliable, strong internet connection
- Language Requirement: English
- Excellent communication, presentation and people skills with an ability to balance priorities, negotiate, and work with a variety of internal and external stakeholders
- Preferred experience with platforms and softwares such as Google Suite, Slack, and Salesforce.
- Fastidious record keeping and organization
- Experience within academically and culturally diverse classroom communities
- Passion for our mission to close the gender gap in technology fields through a commitment to diversity, equity, and inclusion
Girls Who Code is committed to building a truly diverse and inclusive organization with a focus on valuing, serving, and understanding our target constituents, while challenging all stakeholders to think inclusively for the betterment of our programs.
Girls Who Code is an equal opportunity employer committed to a policy of equal treatment and opportunity in every aspect of its hiring and promotion process without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, veteran or military status, age, disability, or any other legally protected basis. Racial and ethnic minorities and men are encouraged to apply for vacant positions at all levels.