Program Operations Manager

New York
Programs
Full-time

The Program Operations Manager will manage and coordinate all logistical aspects of Girls Who Code programs, including but not limited to the application and onboarding process, customer service, safety & risk management and events. S/he will be responsible for streamlining the operations and processes supporting program execution while ensuring consistently high standards.

Reporting directly to the Associate Director of Operations, the ideal candidate will have exceptional customer service skills, be resourceful and results-oriented, and a detailed project manager who can balance both strategy and program management to continuously enhance event quality and consistency.  She/he brings experience working with students and families in an out-of-school setting and a commitment to Girls Who Code’s mission.

The successful candidate has at least four (4) years of demonstrated experience in project and/or program management preferably at an organization providing direct service.

Responsibilities:

Systems and Infrastructure Manage all program applications, scholarship and onboarding systems
Work with Operations Team to continually improve efficiency and performance of systems

Event Management and Program Logistics
Manage all program logistics, including identifying vendors, managing budget, and sharing equipment across programs as necessary
Coordinate all engagement opportunities including guest speakers, field trips and workshops for all programs
Train corporate partners on GWC programs to empower them to execute Summer Immersion Programs
Manage volunteer Regional Champions in executing quarterly regional events

Customer Service
Manage all programs customer service through ZenDesk, phone banking, texting and other tools
Manage seasonal customer support representatives
Provide best-in-class customer service to students, parents, and families

Student Support and Safety & Risk Management
Develop and manage escalation procedures ensuring student safety
Coordinate all needed releases and waivers with students and families
Develop and manage social service support for students and families
Manage social service consultants
Work with students and families to coordinate program accommodations as needed

Requirements

    • Bachelor’s degree required
    • 4 years relevant work experience; preferably in nonprofit operations management with an education or youth development focus
    • Experience working with complex operations, workflows, and systems; as well as designing and implementing new processes
    • Strong project management skills, alongside an ability to anticipate, prioritize, and manage multiple tasks
    • Process improvement experience a plus
    • Excellent communication skills, both verbal and written
    • Detail-oriented with superb organizational skills
    • Consistently maintains a positive attitude and builds strong working relationships
    • Demonstrated ability to work both independently and collaboratively
    • Knowledge of and/or interest in computer science, technology, and/or education preferred
    • Demonstrated respect for diversity and multicultural sensitivity
    • Personal qualities of warmth, dependability, responsiveness, initiative, flexibility, knowledge, and credibility

Girls Who Code is committed to building a truly diverse and inclusive organization with a focus on valuing, serving, and understanding our target constituents, while challenging all stakeholders to think inclusively for the betterment of our programs.

Girls Who Code is an equal opportunity employer committed to a policy of equal treatment and opportunity in every aspect of its hiring and promotion process without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis. Racial and ethnic minorities and men are encouraged to apply for vacant positions at all levels.