Regional Retention Specialist
Girls Who Code is seeking Regional Retentional Specialists to support Clubs volunteers past and present in maintaining a strong relationship with GWC. The ideal candidate has experience cultivating and maintaining relationships with volunteers, providing high-quality customer support, and facilitating events. They bring experience working with and coaching educators and a passion for reaching students at scale.
This is a part-time (20 hours per week) fully remote position.
Applicants must be 18 years or older.
- Cultivate relationships with a regional portfolio of Facilitators to support brand affinity and engagement
- Convert approved volunteers to engaged participants through email outreach and additional individualized follow up
- Execute strategic proactive communication campaigns, as needed
- Represent Girls Who Code at targeted meetings, community events, and conferences to increase brand affinity and engagement
- Host office hours/cohort meetings to support volunteers in professional needs
- Field inquiries from volunteer Clubs Facilitators via email, phone, or videochat, including: registering for and navigating Girls Who Code HQ, setup and execution of the Clubs Project website, student recruitment and retention, curriculum preparation, structure, and execution
- Collect feedback for all open and resolved incidents, maintaining a high level of customer satisfaction
- Solicit renewal applications for existing Clubs
- Work closely with a member of the Program Implementation Team to ensure that the retention strategy being implemented is effective and meeting targets
- Submit weekly status updates and meet monthly engagement targets
- Travel to areas within assigned regions as necessary for community partner cultivation and management
- Successful track record in setting priorities, shaping processes, and executing quickly and effectively
- Comfortable working independently and being a part of a remote, distributed team
- Data driven: the ability to track outcomes through set goals
- Excellent communication, presentation and people skills with an ability to balance priorities, negotiate, and work with a variety of internal and external stakeholders
- Reliable internet connection
- Fastidious record keeping and organization
- Detail-oriented, with superb organizational skills
- Previous teaching or mentoring experience, especially in computer science
- Experience within academically and culturally diverse classroom community, operations role strongly preferred
- Experience with Google Suite and Salesforce preferred
- Bachelor’s degree preferred
- Passion for our mission to close the gender gap in technology fields through a commitment to diversity, equity and inclusion
Girls Who Code is committed to building a truly diverse and inclusive organization with a focus on valuing, serving, and understanding our target constituents, while challenging all stakeholders to think inclusively for the betterment of our programs.
Girls Who Code is an equal opportunity employer committed to a policy of equal treatment and opportunity in every aspect of its hiring and promotion process without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, veteran or military status, age, disability, or any other legally protected basis. Racial and ethnic minorities and men are encouraged to apply for vacant positions at all levels. GWC is not able to sponsor employment visas.