Manager, Partner Support and Training
New York City
Programs - Curriculum & Instruction /
Full-time
/ Hybrid
The GWC Curriculum & Instruction Team is searching for a passionate and curious Manager, Partner Training and Support to support a growing network of technical corporate Partner volunteers who provide our students with crucial career exploration opportunities across the tech industry. This person will be responsible for leading all Partner programmatic and logistical aspects of Girls Who Code K-12 programs, with a main focus on onboarding and training Corporate Partners to our GWC-facilitated programs including the Summer Immersion Program (SIP), Self-Paced Program (SPP), CS Ed Week and other initiatives throughout the year.
Reporting to the Senior Manager of Instruction, this person will be a critical member of the Instruction Team and work in close partnership with the Partner Development, Program Operations, Curriculum, Technology, and broader Programs Teams. The ideal candidate will have exceptional implementation skills, be flexible and solutions-oriented, and be a cross-collaborative manager who can balance both strategy and program management to continuously enhance quality and consistency. They bring at least four years of relevant experience including working in education to deliver programs with community or corporate partnerships.
Responsibilities: Partner Onboarding and Support (30-35% of your time)
- Manage end-to-end onboarding, training, and launch of corporate Partner participation in GWC-facilitated programming including our Summer Immersion Program (SIP), Self-Paced Program (SPP), and CS Ed Week
- Serve as the main point of contact for Partner programmatic questions, issues, and communications, including escalation and higher level decision-making on complex Partner requests.
- Develop and facilitate Partner communication, including emails and meetings to manage logistics, answer program policy questions, and onboard/train partners into GWC programs.
- Work closely with the Partner Development Team to ensure Partner expectations, needs, and onboarding logistics journey align as much as possible with the instructional vision of our SIP and SPP programs.
- Coordinate all needed releases and waivers with key Partner stakeholders and the Student Enrollment Team.
Responsibilities: Partner Training Content Creation and In-Program Management (35-40% of your time)
- Translate specific programmatic requirements into digestible, applicable communications and deliverables for Partners, Teachers, internal staff and students as needed.
- Use instructional design best practices to create and facilitate virtual stakeholder trainings on programmatic content, platform logistics, and leading engaging student workshops. Training will include asynchronous (webinar style) and synchronous (round table, immersive sessions, etc.) delivery methods.
- Create and manage a resource library for Partner volunteers on our custom learning platform HQ, including a comprehensive Partner Toolkit, sample workshop materials, and program planning templates.
- Provide individualized and small group opportunities to support Partners in scheduling, developing and implementing multiple workshops.
- Support SIP and SPP Teacher and Partner collaborations, providing training, guidance and managing expectations when needed.
- Troubleshoot in-program Partner related requests and asks in real-time.
Responsibilities: Systems and Infrastructure (5-10% of your time)
- Work alongside the Technology team to build processes to integrate and streamline Partner onboarding and data collection and tracking in internal CRM (Salesforce) and across user platforms.
- Surface product and platform needs to the Technology team to improve the Partner user experience in GWC programs as needed.
- Monitor and evaluate utility, satisfaction, and success metrics to make process improvements and iterative design adjustments based on user feedback.
Responsibilities: Program and Partner Strategy (10-15% of your time)
- Develop internal and external policies, processes, and program structure for SIP Partner engagements.
- Design the data collection and feedback process for Programs’ stakeholders (Students, Partners, Teachers) and use this data to inform structural and design improvements of Partner Engagements.
- Participate in programmatic and Partner strategic planning discussions and provide recommendations as needed.
- Create and manage an advisory group of Corporate Partner volunteers to provide feedback and input into the development of our curriculum and programs to ensure they are aligned to tech workforce needs and trends.
Required Qualifications
- 4+ years of relevant work experience, which may include teaching, professional learning development and facilitation, nonprofit operations, partnership or program management, community relations, etc.
- Have strong organizational and project management skills. You are detail-oriented, can keep track of timelines, clearly and proactively communicate with multiple stakeholders, and you are great at documentation.
- Have excellent people skills with an ability to balance priorities, negotiate, and work with a variety of internal and external Partners. You are able to approach difficult situations with Partners, Staff, and/or Students with calm, poise, and a solutions-oriented approach before and during the program.
- Be comfortable working and collaborating with in-person and remote team members in a shared online workspace (Google Drive, Slack, etc).
- Be able to navigate ambiguity and challenges and be willing to ask questions and learn new skills to move a project forward.
- Be an intellectually curious and responsive team contributor, delivering and receiving feedback regularly.
- Have strong written and verbal communication skills and be able to craft and deliver engaging, audience-appropriate prose for Partners volunteers, Teachers, and Students as needed.
- Be able to support corporate Partners with creating engaging content and career exploration workshops for student audiences.
- Be able to develop career exploration workshops for students that can be implemented by our Corporate Partners in Summer Programs.
- Demonstrate a commitment to diversity, equity and inclusion and interest in providing inclusive and equitable programs for our students, teachers, Partners and staff.
- Be excited to work to close the gender gap in tech and to change the image of what a programmer looks like and does.
$65,000 - $83,000 a year
Compensation transparency statement:
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; and other business and organizational needs.
At Girls Who Code, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
Benefits information:
Girls Who Code is committed to creating and maintaining a workplace environment that allows employees to be engaged, productive and successful.
We value our team members and offer employees a broad range of benefits to round out our total compensation package. Our ambitious, high impact, and supportive culture allows people to do their best work every day. We offer policies and programs that encourage balance and support health and well-being, and we are always looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Our competitive compensation and benefits package includes generous PTO, 3 medical insurance plans, vision, dental, 401(k) with match, hybrid work, virtual days, paid parental leave, medical flexible spending plans, life insurance, short and long term disability.
Girls Who Code is committed to building a truly diverse and inclusive organization with a focus on valuing, serving, and understanding our target constituents, while challenging all stakeholders to think inclusively for the betterment of our programs.
Girls Who Code is an equal opportunity employer committed to a policy of equal treatment and opportunity in every aspect of its hiring and promotion process without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, veteran or military status, age, disability, or any other legally protected basis. Racial and ethnic minorities and men are encouraged to apply for vacant positions at all levels. GWC is not able to sponsor employment visas.
GWC is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. For individuals with a disability who would like to request an accommodation, please contact hr@girlswhocode.com
