Technical Writer
Albuquerque, NM
Case Management – Care Team /
Full Time /
On-site
Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.
If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.
Technical Writer:
The Technical Writer is an essential member of our care team, tasked with creating and finalizing letters of medical necessity for home care and durable medical equipment. This role includes managing a caseload, providing necessary training, ensuring compliance, and working with healthcare providers to deliver high-quality home care services. The Technical Writer also represents our company and advocates for patients during their onboarding and recertification paperwork processes, ensuring all documentation sent for home care services meets DOL standards.
Responsibilities:
- Assist in the preparation and processing of patient assessments and care plans.
- Collaborate with patients and healthcare providers to manage medical documentation for home care renewals every year.
- Coordinate with providers to secure approval for appropriate durable medical equipment (DME) for patients.
- Provide necessary training to patients, home health aides, and nurses as required.
- Collaborate and manage a caseload of 150-200 patients as part of a team.
- Step in for other care team roles occasionally.
- Write and renew paperwork for initial home care and the renewal of homecare benefits.
- Report and document incident reports.
- Complete accurate and timely Case Management charting.
- Cover appointments for team members as needed to recertify benefits.
- Travel up to 5% of the time when needed.
Minimum Qualifications:
- Strong Work Ethic and Focus on Patient Care.
- Demonstrates dedication to patient well-being.
- Meet or exceed performance metrics.
- Manages time effectively to handle multiple tasks and deadlines.
- Able to pivot to prioritize emergent authorization paperwork as needed.
- Provides high-quality customer service to teammates, patients and their families.
- Develops and implements effective care plans.
- Builds and maintains positive relationships with patients and healthcare providers.
- Communicates clearly and effectively, both in writing and verbally.
- Expert in using Outlook, Word, Excel, and other MS Office tools.
- Capable of working independently without close supervision.
- Actively participates in a team environment.
- Strong Reading, Writing, and Computer Skills: Proficient in reading, writing, and using various technological programs.
- Quickly learns new technological programs and adapts to organizational changes.
- Assists with managing a substantial patient caseload efficiently.
- Demonstrates loyalty and dedication to serving humanity.
- A valid Driver’s License and Dependable Transportation is required for patient visits and doctor appointments.
- Ability to Read Medical Records preferred but not required.
- Mandatory Background Check is required and must pass a background check conducted by the Department of Health.
Skills and Competencies:
- Strong analytical skills required to analyze and interpret medical records and documentation.
- Detail-Oriented to ensure accuracy in all tasks and documentation; strong in attention to detail.
- Skilled in using relevant case management software and documentation tools.
- Interpersonal skills with the ability to interact with patients, healthcare providers, and team members with professionalism.
- Strong communication skills required to communicate effectively in various situations.
Benefits:
- Paid Time Off - with additional hours accrued annually based upon tenure
- Sick Leave/Bereavement Leave
- 7 1/2 Paid Holidays + Floating Holiday Day + Your Birthday
- Flex Schedule availability implemented after 90 days of employment
- Overtime pay at time and a half
- Very Competitive Benefits Package including Medical, Dental, Vision, & Life Insurance that begin after the first full month of employment. The company covers 100% of the cost for dental, vision, and a term life insurance policy after the first full month of employment
- 401(k) Plan with a company match program
- Mileage Reimbursement
- $150 Lifestyle Reimbursement annually (cam use toward gym/fitness memberships, Costco/Sam’s Club memberships, Amazon Prime memberships, and more)
- Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents
- Competitive mileage reimbursement
- Tuition Reimbursement Program
- Employee Assistance Program
- Employee Appreciation Program
- $100 Monthly Cell Phone Reimbursement (after 1 month of employment)
- Monthly Catered Office Lunch
- Company Provided Snacks & Drinks Daily in Office Kitchen
$22.64 - $26.31 biweekly
To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.
If you’re ready to be part of an organization that truly makes a difference in people’s lives, we encourage you to apply today and start a fulfilling journey with Giving Home!
Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.
Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.
Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.
