Responsibilities:

• Assist in the preparation and processing of patient assessments and care plans.
• Collaborate with patients and healthcare providers to manage medical documentation for home care renewals every year.
• Coordinate with providers to secure approval for appropriate durable medical equipment (DME) for patients.
• Provide necessary training to patients, home health aides, and nurses as required.
• Collaborate and manage a caseload of 150-200 patients as part of a team.
• Step in for other care team roles occasionally.
• Meet or exceed performance metrics.
• Write and renew paperwork for initial home care and the renewal of homecare benefits.
• Report and document incident reports.
• Complete accurate and timely Case Management charting.
• Cover appointments for team members as needed to recertify benefits.
• Travel up to 5% of the time as needed.

Minimum Qualifications:

• Strong Work Ethic and Focus on Patient Care
• Demonstrates dedication to patient well-being
• Manage time effectively to handle multiple tasks and deadlines
• Able to pivot to prioritize emergent authorization paperwork as needed
• Provides high-quality service to teammates, patients and their families
• Strategic Thinking and Planning: Develops and implements effective care plans
• Builds and maintains positive relationships with patients and healthcare providers
• Communicates clearly and effectively, both in writing and verbally
• Expert in using Outlook, Word, Excel, and other MS Office tools
• Capable of working independently without close supervision
• Actively participates in a team environment
• •Strong Reading, Writing, and Computer Skills: Proficient in reading, writing, and using various technological programs.
• Quickly learns new technological programs and adapts to organizational changes
• Assists with managing a substantial patient caseload efficiently
• Strong Value System: Demonstrates loyalty and dedication to serving humanity
• Valid Driver’s License and Dependable Transportation: For patient visits and doctor appointments
• Ability to Read Medical Records (Preferred): Preferred but not required

Skills and Competencies:

• Ability to analyze and interpret medical records and documentation
• Detail-Oriented: Ensures accuracy in all tasks and documentation; strong in attention to detail
• Skilled in using relevant case management software and documentation tools
• Excellent ability to interact with patients, healthcare providers, and team members with professionalism
• Strong ability to communicate effectively in various situations. 

• Paid Time Off - with additional hours accrued annually based upon tenure
• Sick Leave/Bereavement Leave
• 7 1/2 Paid Holidays + Floating Holiday Day + Your Birthday
• Flex Schedule availability implemented after 90 days of employment
• Overtime pay at time and a half
• Very Competitive Benefits Package including Medical, Dental, Vision, & Life Insurance that begin after first full month of employment. The company covers 100% of the cost for dental, vision, and a term life insurance policy after the first full month of employment
• 401(k) Plan with a company match program
• Mileage Reimbursement
• $150 Lifestyle Reimbursement annually (may be for gym/fitness memberships, Costco/Sam’s Club memberships, Amazon Prime memberships, and more)
• Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents 
• Competitive mileage reimbursement 
• Tuition Reimbursement Program
• Employee Assistance Program
• Employee Appreciation Program
• $100 Monthly Cell Phone Reimbursement (after 1 month of employment)
• Monthly Catered Office Lunch
• Company Provided Snacks & Drinks Daily in Office Kitchen