Patient Coordinator
Albuquerque, NM
Case Management – Care Team /
Full Time /
On-site
Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.
If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.
The individual chosen for this role will conduct home visits to patients' homes to build and strengthen relationships, initiate homecare, and gather necessary compliance documentation.
Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses.
Conduct weekly/biweekly/monthly phone check-ins with team members, including nurses and home health aides, to coordinate patient care.
Manage a caseload of 50-75 patients, collaborating with patients, their families, and healthcare providers to oversee medical documentation and renewals.
Collaborate with a care team consisting of two peers and a lead, all under the supervision of a Care Team Director.
Work closely with other departments to ensure the highest quality of patient care.
Attend and advocate for patients at physician appointments, providing information about our program and ensuring
suitable home care and DME.
Provide exceptional customer service and build genuine relationships with patients, making them feel valued and special.
Update and upload documentation within 24 hours of home visits, ensuring compliance with all necessary paperwork.
Assist in the preparation and processing of patient assessments and care plans.
Handle some payroll assistance and compliance paperwork for contractors.
Report and document incident reports as needed.
Step in for other care team roles as necessary and manage night/weekend calls based on patient needs.
Meet and exceed performance metrics. #IND
Responsibilities:
- Must be willing to drive to Northern New Mexico 3-4 times a week
- Strong work ethic and a focus on patient care
- Exceptional time management abilities
- Strong organizational skills
- Excellent customer service
- Exceptional scheduling abilities
- Some night/weekend calls may be required based on the severity of the patients’ and the care team’s caseload
- May have to occasionally step in for other care team roles
- Meet and exceed metrics
- Strategic thinking and planning
- Exceptional relationship-building abilities
- Superb communication and presentation skills
- Energetic and outgoing
- Proficiency in spreadsheet analysis using Excel
- Proficiency with the MS office platform to include Word, Excel, Outlook, and PowerPoint, as well as other platforms
- Proven ability to work independently and efficiently without close supervision
- Willingness to actively engage in a collaborative team environment
- Strong reading, writing and skills
- Must be comfortable in an ever-changing environment
Requirements:
- Update documentation for patients
- HV documentation upload within 48 hours
- Collaborate and manage a caseload of 50-75 patients
- Provide necessary training to patients, home health aides, and nurses as required
- Weekly calls
- Conduct visits to patient’s homes to build and strengthen relationships with the patient and their family members.
- Conduct initial set up home visit for patients newly approved for home care and provide information on the program, as well as facilitate caregiver on boarding
- Attend patient doctor appointments when needed, providing support, and advocating for suitable home care and DME
- Some payroll assistance for contractors and Case Management
- Compliance paperwork as needed from contractors
- Report and document incident reports
- Assist in the preparation and processing of patient assessments and care plans.
- Coordinate with providers to secure approval for the patient’s appropriate durable medical equipment (DME)
- Collaborate with patients and their healthcare providers to oversee medical documentation for their home care renewals every six months
Benefits:
- Paid Time Off – with additional hours accrued annually based upon tenure
- Sick leave/bereavement leave
- Work from home up to two days per month to use as you wish (after 6 months of employment)
- Work from home up to one day per week (after one year of employment *based upon department)
- Overtime (Pay at time and a half – if pre-approved)
- Competitive benefits package including medical, dental, vision & life insurance that begins after the first full month of employment
- 401K plan with a company match
- Tuition Reimbursement Program
- Employee Appreciation Program
- Cell Phone reimbursement
- Seven ½ Paid holidays, one floating holiday and your birthday
- Company provided snacks & drinks daily in office employee canteen
- Full-time Monday-Friday 8-5
- Disability insurance
- Health savings account
- Life insurance
- Mileage reimbursement (when traveling)
$24 - $24 an hour
To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.
If you’re ready to be part of an organization that truly makes a difference in people’s lives, we encourage you to apply today and start a fulfilling journey with Giving Home!
Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.
Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.
Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.
