Marketplace Fraud (Intern)
Jakarta
1. Platform Operations – Marketplace Operations /
Hybrid
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organisations realise their human potential by joining great organisations, learning the right skills and building great teams.
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential by joining great organizations, learning the right skills and building great teams.
We’re looking for a Marketplace Fraud Intern to join our Marketplace Trust & Safety team to build high trust platform for all Glints users, ensuring our marketplace is safe and trusted by our users.
In this role, you will be responsible for ensuring the safety and integrity of our job marketplace. Your primary responsibility will be to meticulously review and process job reports submitted by candidates, promptly investigate potential fraudulent activities, and manage dispute resolutions effectively. You will collaborate closely with cross-functional teams to implement preventive measures, detect patterns of fraudulent behavior, and maintain the trust of our users. Your keen attention to detail, analytical skills, and commitment to upholding ethical standards will be crucial in maintaining a secure environment for all stakeholders.
In this role, you will:
- Review and process job reports submitted by candidates regarding suspicious or fraudulent activities.
- Conduct thorough investigations into reported cases of fraud, utilizing available tools and resources to gather evidence and assess credibility.
- Collaborate with internal teams, including Customer Relations and Sales, to escalate and resolve fraud cases efficiently.
- Maintain accurate records of fraud cases, documentation, and investigative findings for reporting and analysis purposes.
- Provide timely updates to stakeholders regarding the status of fraud investigations and resolutions.
- Maintain up-to-date knowledge of regulatory changes and landscape.
- Help Junior Assistant Manager, assess and decide on a case-by-case basis measurements should be taken with regard to special investigations, and work with the operations team to follow-up, execute and pass exceptions into standard processes.
- Stay informed about industry trends, regulatory changes, and new technologies related to fraud detection and prevention.
Why You Should Join Us
- Key contributor: You will witness in the front seat how the marketplace is built and running, involved in day-to-day operations.
- Experience: You are joining a diverse and vibrant team of growth marketing, business development, analyst, and marketplace ops to learn with.
Who We Are Looking For
- 0 - 1 year of experience in KYB or KYC operation/(QC) quality control/Fresh graduates with previous internship(s) experience
- Strong analytical skills with the ability to interpret complex data sets and identify irregularities or patterns indicative of fraudulent behavior.
- Proficiency in Excel/Spreadsheet (pivot, complex formula)
- Enjoy working with datasets (SQL is a plus)
- Team player and good communicator
- Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively to meet deadlines.
- Fluent in English and Bahasa Indonesia (both verbal and written communication)
- Familiarity with fraud prevention tools, techniques, and software platforms is desirable.
Let’s Realise Human Potential.
At Glints, we are building the #1 tech-enabled recruitment and career discovery platform in Southeast Asia that helps people and organizations realize their human potential.
We have impacted many lives but there’s still plenty to be done. If you’re ready to grow and make an impact, you’ve come to the right place.
What is Glints?
Glints is the leading talent ecosystem in Southeast Asia, with an enduring purpose of contributing to a world where people and organizations can realize their human potential.
Today, Glints is the most well-funded and well-capitalized startup in the talent recruitment space in Southeast Asia, with over US$80M in total investments raised till date.
Our tech-enabled approach to recruitment and career discovery connects more than 4 million candidates to their next dream opportunities. We have also supported more than 50,000 companies in finding top talent and doubling recruitment efficiency.
Our agility and firm hold on our core purpose and values have allowed us to remain resilient and thrive through tumultuous times.
In 2020, we were recognized by LinkedIn as one of the Top 10 Startups in Singapore. In 2022, we were featured in the top 20 of Nikkei-FT-Statista High-Growth Companies Asia-Pacific 2021 list. Moreover, we were also featured in the top 10 fastest-growing companies in Singapore by The Straits Times.
Who We Are
At Glints, personal and professional growth are just as important as business growth. That's why we created the Glints Culture Code: #RIIBCOH. It defines our values, guides our decisions and actions, and is what makes us special.
Relentlessly Resourceful: Whatever it takes, just make it happen (ethically)
Integrity: Have courage, be guided by the truth, don’t be afraid
Impact: Missionaries, not mercenaries
Beginners’ Mindset: Stay humble, don’t be attached to ego
Customer Obsessed: Customers First
Ownership: Care intensely about the mission and take responsibility
High Standards: Dream big and deliver epic outcomes fast
Where We Work
Since Glints was officially launched in Singapore in 2015, we've rapidly grown our footprint across Greater Southeast Asia to operate in Indonesia, Singapore, Vietnam, Taiwan, Malaysia and Philippines.
Learn more about Glints and our culture at bit.ly/glintsculture,
Or check out our Careers Page at https://glints.com/careers!
