Customer Experience Manager - African American Churches

Gloo provides a personal growth platform that enables service providers, our “Champions,” to exchange better insights, resources, and technology to serve their people. Our company name reflects the trusted bond between people that serves as the foundation for growth, and everything we build strengthens that bond. We’re leveraging the same exponential tech that’s driving success in other industries and making it available through personal growth resources such as custom assessments, growth plans, and more. As one of Boulder’s most innovative and growing tech companies, Gloo needs more talented professionals who are driven to make a positive impact.

As the newest member of our team, you'll be helping us build on our Black Church Project.  You’ll be working directly with our church clients to help them leverage the power of the Gloo platform and unlock it’s potential for helping strengthen the member community.  Your experience in and around the church ecosystem will help you connect with your customers.  Your functional experience with sales, marketing, and technology will help enhance each new customer group's adoption.  Your success will be measured by audience activations, upselling add-on features, and renewals at the end of their year one.

What You'll Be Doing:

    • Building deep, trusting relationships throughout the customer organization on the phone, video meetings and through email
    • Managing between 20 and 40 simultaneous deployments at various stages, so an incredible command of project management is essential
    • Providing initial technical support by communicating with the network leaders to uncover issues and bridging the gap between product and support teams
    • Delivering best practice programs via web demonstrations and personal screen shares
    • Evangelizing new product features to your stakeholders so they can take full advantage of them
    • Maintaining your Salesforce records so that your managers stay up to date on your projects
    • Working with the product and user experience teams to surface customer wishes and "boots on the ground" feedback that will help us enhance our product suite for the future

What We're Looking For:

    • A Bachelor's Degree (BA/BS) – commensurate experience may substitute for degree requirements
    • A minimum of 3 years of experience in customer experience, implementation or technical support at a SaaS platform company – project management and business analysis experience a plus
    • Personal experience and connection with the African American Church community
    • Advanced level competency with common office tools, CRM platforms and possibly social media
    • Technically astute with the ability to translate technical concepts into understandable language for your customers
    • An intense curiosity for how an organization serves with their members to deepen engagement
    • An elegant and empathetic communicator – you can deliver meaning and intent in writing, on the phone and in visual presentations
    • A positive and energetic demeanor with the ability to exude confidence and excitement with every new challenge

The Perks/Benefits

    • Compensation and bonus commensurate with experience
    • Plenty of time off to keep you balanced
    • Medical with HSA contribution
    • A dynamic, talented team, dedicated to changing the world and building an incredible business
    • Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails
    • Company Happy Hour Fridays
    • Fresh fruit, snacks, coffee and sodas
Applications welcomed from those who are US Citizens or hold a Green Card.