Help Desk Technician
Tempe, Arizona
Information Technology /
Full-Time /
On-site
What does it mean to be a Help Desk Technician at GLS?
As a member of the Information Technology team, the Help Desk Technician provides company-wide technical support. In this position, the Help Desk Technician assists with a variety of software, hardware and networking issues and is responsible for delivering the highest level of customer service.
How will you drive value within the organization as a Help Desk Technician?
- Evaluate, prioritize, and resolve incoming requests for assistance from users
- Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
- Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
- Log and track calls using a problem management database, and maintain historical records and related problem documentation
- Identify and escalate situations requiring urgent attention
- Use system deployment images and software deployment packages
What should you already know to be a successful Help Desk Technician?
- Minimum of a Bachelor’s degree in Computer Science or related field required
- In lieu of a degree, candidates with a minimum of four (4) years’ relevant work experience and at least one current technical certification (e.g. A+, N+, MCP, MCSE, CCNA, HDI, or ITIL) may be considered
- Working knowledge of networking protocols required
- Working knowledge of hardware, software, network, OS interaction required
- Microsoft Technology Associate or CompTIA A+ certification preferred
- Minimum of 1 (one) year experience in a related field preferred
Employment Requirements:
- Must be able to pass a criminal background check
- Schedule: 11:00 AM - 08:00 PM MST
- Remain in a stationary position up to 100% of the workday
- Constantly operate a computer and other standard office equipment
- Talk and hear to exchange accurate information
- Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading
- Lift up to 50 pounds
- Stoop and kneel to install computer equipment
- This job operates in a professional office environment
- The noise level in the work environment is usually moderately quiet
- The work environment is primarily indoors
