Customer Service Coordinator, Mail Room
Greenville, South Carolina
Customer Service /
Full-Time /
On-site
Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be a Customer Service Coordinator at GLS?
The Customer Service Coordinator is responsible for timely and accurate processing of loan administration requests such as loan extensions, credit reporting disputes, ACH enrollment, customer correspondence, indexing important documents, and general account updates.
How will you drive value within the organization as a Customer Service Coordinator?
- Demonstrate a positive attitude, commitment to team and desire to provide world class service to customers within a rapidly growing and changing organization
- Establish a solid understanding of consumer auto lending to confidently and efficiently perform work processes
- Thoroughly research account information through use of computer applications and various mediums
- Exercise good judgment in processing customer disputes and inquiries
- Properly advise and support consumers’ needs for general account updates, extensions, etc.
- Provide feedback to management about process efficiency and ways to improve the customer experience
- Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
- Maintain electronic records and files that support work performed, results, and outcomes
- Perform additional assignments and special projects as required by the needs of the company or as directed by management
What should you already know to be successful as a Customer Service Coordinator?
- Minimum of High School diploma or equivalent required
- Minimum of one (1) year relevant customer service and/or administrative experience – automotive finance field preferred
- Must demonstrate excellent interpersonal skills and professionalism with strong verbal and written communication skills
- Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
- Must be extremely organized, detail oriented, and focused on meeting time sensitive deadlines while managing multiple high priority tasks
- Ability to work well on a team and focus on results, exhibit adaptability and flexibility in a fast pace environment
- Commitment to exemplifying the organizational core values and key competencies
Employment Requirements:
- Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
- Remain in a stationary position up to 100% of the workday
- Constantly operate a computer and other standard office equipment
- Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects.
- Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
Schedule:
- This position is full-time
- This is a non-exempt level position whereby business need will dictate the exact work schedule which should be expected to vary at times. Generally, the days and hours of work are Monday through Friday, 8:00am-6:00pm.
- Regular, predictable attendance is required, including overtime hours as business demands dictate
- Evening and weekend work may be required as job duties demand
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
