Customer Support Representative

Salt Lake City, Utah
Customer Success – Customer Success
Full-time
We are currently looking for a Customer Support Representative to look after our growing customer base!
This person will ensure all GO1 customers are happy and manage a healthy and growing portfolio of customers.

This perfect person for this opportunity would be someone highly capable of effectively communicating with our teams in Australia and Southeast Asia!

Your Responsibilities

    • Answer, troubleshoot and solve technical and sales support enquiries via phone, online chat and email.
    • Work with online systems such as: ticketing/support systems (eg. ZenDesk), learning management system, communication systems and other online tools.
    • Learn and be an expert in GO1 products and services
    • Educate and assist clients in performing tasks in our online LMS system.
    • Liaise with higher level support and technical staff internationally.
    • You will consistently achieve high satisfaction and loyalty targets!
    • Answer product and sales enquiries via online chat.
    • Assist other colleagues with data entry, data aggregation, research, report building and other tasks.
    • Provide assistance and support to your colleagues and other teams whenever it is needed.
    • Live, breathe, and champion the company values and culture!

Requirements

    • Excellent English (fluent written and spoken)
    • Excellent communication skills (listening, explanatory, persuasion)
    • Excellent phone and chat manners
    • High ability to empathise and be likable, on the phone, email, and messenger.
    • Genuine care for the customer success, seeking their admiration
    • Tech savvy
    • Intermediate Microsoft Excel skills
    • Positive mindset
    • Ability to work under pressure
    • Posses a team player attitude
    • Be comfortable with a fast-moving environment where constant change is the norm
    • Must be flexible: responsibilities and requirements might change due to the nature of a fast changing startup company!

Why you will love working with us!

    • Vibrant & Dynamic – We love what we do, we work hard to do it but we’re flexible and we have fun in the process!
    • Smart & Authentic – We’re a clever bunch and we love to share knowledge and experiences with each other – we’re also not afraid of some robust discussion.
    • Great work space – Enjoy free coffee, snacks and regular celebrations on site. We have been listed as a 2018 Australian HR Awards finalist in the Employer of Choice category!
    • We are passionate about Learning - Enjoy unlimited access to the GO1 Learning platform - over 2000 training modules are waiting for you!
    • We’re in serious growth – GO1 is on a stable and rapid-growth curve and you’ll have the opportunity to grow with us!
Meet GO1

Learning is the most noble impactful activity one goes through. It has the potential to change lives (sometimes save them), make people grow, become more capable, contribute more and generally be happier.

A Y-Combinator startup, GO1 is opening up a new world powered by learning. We are fast becoming an Australian success story by utilising the latest technology, supercharging teams of developers, and harvesting their collective.
Proactiveness and the pursuit of ideas fuel the Engineering capability at GO1, and foster innovative behaviour that has helped to accelerate GO1’s market dominance.