District and School Customer Success (Greater Los Angeles Based)

Los Angeles, CA /
Customer Success /
Full-time
Are you a former teacher with business experience looking for your next challenge in the education space?
 
At Goalbook, our mission is to empower teachers to transform instruction so that ALL students can succeed.  We partner with 600 school districts in 45 states, working closely with their leadership teams to support educators with improving instructional practice.
 
This will be a challenging role that requires you to work with district and school leaders across the country to plan effective implementations and transform instructional practice in every classroom. You can navigate complex discussions, build strong relationships, and be organized and detail oriented. At the same time, you command attention and deliver effective trainings in both online and in-person formats.
 
If you were the most impactful teacher at your school and loved coaching and working with other educators, then this will be a great fit. 
 
Key Responsibilities
·      Perform customer success functions and lead renewal efforts in districts and schools across the country
·      Work closely with district and school leaders to plan effective implementations
·      Deliver online webinar trainings and lead onsite professional development workshops
·      Analyze usage data and metrics and work with district partners to maximize user engagement
·      Up to 30% travel required
 
Required Skills & Experience
·      2+ years instructional leadership or coaching experience
·      5+ years teaching experience
·      Excellent interpersonal, organizational, and persuasion skills
·      Top-notch organization and attention to detail
·      Entrepreneurial spirit
 
Desirable Skills & Experience
·      2+ years school leadership experience
·      2+ years business experience, ideally in sales or customer success
 
Benefits
·      Competitive salary and benefits
·      Full medical, dental, and vision coverage
·      Safe Harbor 401k matching
·      Open vacation policy and flexible schedule
·      Goalbook Parental and Family Leave policy
·      Small team culture and true ownership of work. Your ideas matter.
·      A truly motivated, passionate, and fun team. We’re collectively interested in helping you grow in your career.

Contact
Submit an application addressed to Purva Dandona and provide a cover letter, resume, LinkedIn profile, and how you heard about the role.  This is a remote position based in the Greater Los Angeles area. 

Goalbook is committed to building a diverse team that can understand and serve all students in the US public school system. We are an equal opportunity employer and strongly encourage applications from all people of diversity, including those with diverse needs, backgrounds, abilities, and other distinct characteristics.
 
Be sure to Follow Goalbook on LinkedIn for more opportunities and stay up-to-date on our latest work.

Learn more about our Customer Success role from team members, Alli, Kia, and Todd. Check out more team members' stories on Medium.