District and School Customer Success (Tri-State or Boston Based)

New York, NY
Customer Success
Full-time

Are you a former teacher with business experience looking for your next challenge in the education space?
 
At Goalbook, our mission is to empower teachers to transform instruction so that ALL students can succeed.  We partner with 600 school districts in 45 states, working closely with their leadership teams to support educators with improving instructional practice.
 
This will be a challenging role that requires you to work with district and school leaders across the country to plan effective implementations and transform instructional practice in every classroom. You can navigate complex discussions, build strong relationships, and be organized and detail oriented. At the same time, you command attention and deliver effective trainings in both online and in-person formats.
 
If you were the most impactful teacher at your school and loved coaching and working with other educators, then this will be a great fit. 
 
Key Responsibilities
·      Perform customer success functions and lead renewal efforts in districts and schools across the country
·      Work closely with district and school leaders to plan effective implementations
·      Deliver online webinar trainings and lead onsite professional development workshops
·      Analyze usage data and metrics and work with district partners to maximize user engagement
·      Up to 30% travel required
 
Required Skills & Experience
·      2+ years instructional leadership or coaching experience
·      5+ years teaching experience
·      Excellent interpersonal, organizational, and persuasion skills
·      Top-notch organization and attention to detail
·      Entrepreneurial spirit
 
Desirable Skills & Experience
·      2+ years school leadership experience
·      2+ years business experience, ideally in customer success or sales
 
Benefits
·      Competitive salary and benefits
·      Small team culture and true ownership of work.  Your ideas matter
·      Full medical, dental, and vision coverage
·      A truly motivated, passionate, talented and fun team.  We’re collectively interested in helping you grow in your career
·      Open vacation policy. Take personal time off and work from home as needed
 
Contact
Submit an application addressed to Veronica Lucena and provide a cover letter, resume, LinkedIn profile, and how you heard about us.  This is a remote position ideally based in the Tri-State or Boston Metro Area but candidates in other locations in the northeast will also be considered.
 
Goalbook is committed to building a diverse team that can understand and serve ALL students in the US public school system. We are an equal opportunity employer and strongly encourage applications from all people of diversity, including those with diverse needs, backgrounds, abilities, and other distinct characteristics.
 
Learn more about working at Goalbook!  Check out our teammates’ stories:
https://goalbookapp.com/careers