Client Relationship Manager

Remote, US /
GOAT – Consumer Experience /
Full-time
GOAT Group is reimagining the future of luxury clienteling services. We’re seeking an innovative business manager, who is as passionate about the greatest products as they are personalized service. The Client Relations Manager will have the opportunity to help build a personal clienteling program that increases customer retention, drives growth and attracts new high potential clients.

In this role, you will:

    •  Own an individual client development strategy to exceed sales and engagement targets
    • Develop existing top client relationship through purpose driven, consistent and personalized clienteling
    • Recruit new customers by identifying high growth potential client opportunities within existing database as well as bringing your network of clients to the platform
    • Collaborate on the ideation and execution of branded experiences that foster deeper relationships with new and existing clientsIdentify markets and venues for in person client activations
    • Map client preferences and curate customized styling decks for VIC, high potential, and emerging clients
    • Capture detailed non-transactional information about client preferences and lifestyle to enhance database
    • Connect clients with exclusive access to in-demand products, such as new season, archival and vintage
    • Coordinate personalized experiences, including memorable hosting with clients, such as birthdays and anniversaries
    • Support with the management of VIP talent for brand events and opportunities
    • Execute reengagement campaigns with former high value clients
    • Consult on deployment of clienteling tools and projects taking ownership of project timelines, expectations and milestones
    • Become fluent in the CRM facts on GOAT client profile and behavior
    • Collaborate with the Brand, Marketing, Merchandising and Customer Experience teams to add client insights in decision making
    • Deliver regular updates to leadership on key development milestones and exceptional service experiences of top clients
    • Provide client feedback to internal teams and partners to improve the GOAT experienceReport on innovations across competition and advise on strategies to address and innovate

We are looking for:

    • 6+ years experience in a luxury retail, hospitality or elite service related industry
    • Passion for client discovery and storytellingUnshakeable drive for results
    • Dynamic client communication toolkit (in person and written)
    • Deep understanding of high-touch luxury service
    • Expert knowledge of luxury culture and current industry trends
    • Entrepreneurial mindset and creative point of view
    • Meticulous organization in client follow up
    • Experience with test and learn approach to new projects
    • Strong ability to engage and clientele a diverse group of client profiles
    • Experience articulating and presenting ideas and strategies to broader team and senior management
    • Proven analytical skills for measuring/tracking success and KPIs
    • Exceptional time and project management skillsIntegrity and respect for client privacy and data protection
    • Proficiency in Spanish and/or Mandarin preferred
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 30 million members across 170 countries.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable.  If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.