Implementation Specialist

Kitchener /
Implementation /
Full-time
Why Bonfire?

At Bonfire, we bring Buyers and Vendors together to make decisions with certainty. We’re a leader in strategic sourcing and procurement technology and enable organizations to make the right purchasing decisions. We’ve powered over $20-billion dollars-worth of decision making across 450+ customers who have a 99% adoption rate and have ranked us with a 71 NPS score (that’s Netflix and Apple territory!).

First we graduated as a Y-combinator success, then became a VC-backed startup, and now through the 2019 acquisition, we’re excited to be a part of the largest government technology company in the industry, GTY Technology Holdings. Bonfire is an opportunity for you to build something amazing while accelerating your career.

We’re looking for team members who will:

-Make an impact
-Drive results
-Remain humble - no job is too small

Follow us on Instagram @go.bonfire to see more of #LifeatBonfire.


The Role

Bonfire is looking for an Implementation Specialist to join our team. You will report to Nathan Tarr, the Manager, Implementation Services. You will work with our customers post-sale to help implement Bonfire and streamline their procurement process. Your role will enable you to deliver a real impact by giving you the opportunity to work with procurement leaders at top North American cities, utilities, universities, and enterprise in helping them modernize and streamline their procurement practices through the introduction of Bonfire.

You will play a key role in the client lifecycle by setting the foundation for a strong and lasting partnership. You will play the role of a project manager, educator, and trainer ensuring our customers are well equipped during their implementation to ensure high utilization and adoption rates.  Being an Implementation Specialist at Bonfire requires someone who is patient, organized, capable of managing up to 15 to - 20 implementations at once, an excellent problem solver, with a knack for project management, as well as someone who knows how to influence and drive results from stakeholders


What You’ll Do

Implementation: owning the entire implementation process from sales handoff to completion
Facilitate: schedule and lead regular meetings with clients, tracking action items and decisions
Planning: developing implementation plans, training material and client presentations
Customize:  working with the client in identifying their key priorities and modifying the implementation process accordingly to reflect their process and key objectives
Product Expert: being the point of contact for communication during the client onboarding process, ensuring that they fully understand the process at all times
Educating: providing training to key users, and following-up with the client's management team on major implementation milestones
Advocate: acting as the voice of the client within Bonfire by relaying feature requests to the product team
Optimize: leveraging tools like Pendo to automate certain aspects of the onboarding process
Drive Project Completion: track overall project performance, ensuring milestones are met

Who You Are
3-5 years experience in customer implementation, training or client success role
Degree or Diploma in Education, Business, Project Management or related discipline
Success in delivering multiple projects from initiation to close with external stakeholders in a past role
An educator and able to captivate and engage your audience 
A master juggler, you’re able to keep up with customer requests, and action items without letting them slip through the cracks
Exceptional communication skillsResourcefulness, if you don’t know an answer you find it
Ability to influence and drive results from external stakeholders 
Problem solve and prioritize tasks based on their relative importance
Creative solutions when solving customer problems and always able to find a way to meet their needs
Proactive and a self-starter 
Technically savvy and comfortable learning new technology 
Ability to explain technical concepts to a non-technical audience. 
An understanding of the metrics associated with a SaaS business is advantageous 

Core Competencies
Project Management
Diversified instruction
Relationship management
Client Service
Excellent Communication
Problem Solving
Conflict Resolution
Analytic Thinking
Creative Thinking
Decision Making
Influence

At Bonfire, we are advocates of equal opportunity, seeking to promote inclusivity across our company and beyond. Bonfire strives to create an accessible and inclusive work environment where everyone is treated with respect and dignity by establishing a barrier-free workplace that complies with and upholds Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the associated regulations. Bonfire is committed to the integration of accessibility legislation with our policies, procedures, programs, and training, to be reviewed as practices, procedures, or regulations change. Please see our AODA - Integrated Accessibility Standards Regulation (IASR) Employment Policy for definitions and further details regarding Bonfire’s compliance to these principles.  For any inquiries or requests regarding accessibility at Bonfire, please emailaccessibility@gobonfire.com or call our office at1 800-354-8010.
Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable. 
Recruiters: Sorry, we only deal with applicants directly!