Director, Platform Operations
Boston, MA
Platform Operations /
Full Time /
Hybrid
As the pioneer of Consulting 2.0, Catalant gives the world’s leading companies on-demand access to a community of highly vetted independent consultants and former operators. From individual consultants to full project teams, we deliver the right expertise to solve our clients’ most important challenges. Our clients include more than 30% of the Fortune 500, top private equity firms, and global consultancies, all seeking a more flexible, cost-effective way to get high-impact work done.
We’ve reimagined consulting for today’s world: it’s digitally enabled, fit-for-purpose, and designed to deliver outcomes, not just hours. Our proprietary platform powers our ability to connect companies with Catalant Experts and Teams who’ve solved similar problems before. Backed by world-class venture investors, we’re building the team that will take Catalant and the future of consulting to the next level.
Catalant Technologies is seeking a highly strategic and execution-focused Director, Platform Operations to lead and scale the operational engine that powers expert delivery and client success. This leader will be responsible for orchestrating the end-to-end delivery infrastructure, ensuring smooth onboarding, milestone execution, expert enablement, and delivery alignment with financial systems and client expectations.
The Director of Platform Operations will drive operational rigor across the full delivery lifecycle, reduce friction through automation and process optimization, and ensure flawless handoffs between Sales, Customer Success, Expert Operations, and Finance. You will lead cross-functional initiatives that standardize execution workflows, accelerate delivery velocity, and improve overall customer and expert experience.
In this role, you will:
-Design and implement scalable delivery processes that align client onboarding, milestone tracking, account setup, and execution across the platform.
-Build and operationalize an automation roadmap, using systems and AI tools to eliminate manual steps and reduce delivery delays.
-Lead workflow optimization and Lean process improvements, driving consistency, cycle time reduction, and operational throughput.
-Stand up and scale the Platform Operations function, empowering a high-performance team and strengthening executional ownership across the business.
What you'll do
- Own and continuously improve Catalant’s delivery lifecycle—from project kick-off through milestone completion, billing, and closure.
- Establish a delivery operating model that ensures alignment between sales contracts, expert milestones, platform execution, and downstream systems (e.g., CRM, ERP, payment systems).
- Drive cross-functional collaboration across Sales, Customer Success, Revenue Operations, and Finance to reduce delivery friction, accelerate cash flow, and improve the end-to-end experience.
- Standardize handoff processes, milestone workflows, and expert onboarding practices to ensure consistent and reliable project execution.
- Identify and implement automation opportunities to streamline manual tasks and improve data integrity.
- Lead operational excellence initiatives using Lean Six Sigma and continuous improvement methodologies.
- Build a high-performing Platform Operations team, defining clear ownership, KPIs, and workflows.
- Ensure operational controls and compliance standards are embedded in daily delivery execution.
- Lead the strategy, execution, and continuous improvement of platform delivery workflows
- Partner with Product and Engineering to scale platform capabilities that improve delivery performance and automation
- Improve execution velocity and accuracy across expert onboarding, milestone processing, and billing integration
- Build a reporting cadence to monitor key operational KPIs (e.g., delivery SLA compliance, cycle times, rework rates)
- Align closely with Finance to ensure invoice generation, expert payments, and revenue recognition workflows are executed with discipline and speed
- Optimize platform systems and tools to enhance scalability, reduce manual work, and ensure cross-functional visibility
What you'll bring
- 10+ years of experience in operations, program delivery, or platform execution in a high-growth or SaaS business
- Strong background in workflow design, automation, and cross-functional execution
- Experience working with enterprise systems (e.g., Salesforce, Netsuite, workflow engines)
- Demonstrated ability to lead complex, multi-stakeholder projects with accountability and speed
- Proficiency in Lean Six Sigma, process mapping, and operational excellence methodologies
- Strong analytical and problem-solving skills
- Experience leading and developing operational teams in dynamic environments
Preferred Qualifications
- MBA or advanced degree in Business, Operations, or a related field
- Familiarity with automation platforms, process mining, and system integration tools
- Experience building or leading a platform operations team in a B2B or marketplace environment
- Background in SaaS delivery, expert marketplaces, or client services operations
- Knowledge of AI/ML use cases in workflow automation and operational optimization
Benefits
At Catalant, we strive to offer a work environment where employees can bring however much of their full, authentic self as they desire. With this in mind, we are happy to offer our employees:
- Flexible paid time off
- 13 company holidays + a week off from Christmas through New Years
- Twelve weeks of paid parental leave regardless of how you choose to grow your family
- Generous health insurance coverage as well as optional vision and dental
- 401k to save for retirement
- Pre-tax commuter and flexible spending accounts
- A lifestyle spending account to be used towards cell phone, internet, commuting, and learning & development
- Wellness stipend for your mental, emotional, or physical wellbeing needs and support
- Work from Home stipend
Equal Employment Opportunity Policy
Catalant is proud to be an equal opportunity workplace. Catalant makes employment decisions on the basis of merit and business objectives and does not discriminate against applicants or employees on the basis of age, race, color, religion, national origin, ancestry, gender (including gender nonconformity and status as a transgender individual), sexual orientation, pregnancy, marital status, military or veteran status, qualified physical or mental disability, genetic condition or predisposition, or any other status protected by law. All Catalant employees are prohibited from engaging in any form of discrimination.
We have a flexible hybrid work model, where employees local to our Boston headquarters come into our office on a flexible basis, and other employees are fully remote. We are hiring and conducting interviews and onboarding either virtually or in person if local to Boston, depending on what makes most sense based on the specific candidate and new hire. Talk to our People Team to learn more!
