Care Coordinator (Remote)
United States
Telemedicine – Care Coordinators /
Contractor /
Remote
Forward is on a bold mission to make high quality healthcare available to a billion people across the globe. We’re building the world’s most advanced healthcare platform from the ground up, combining hardware, software and doctors under one roof.
Press and Videos:
Health Moves Forward [CEO Blog Post]
Forward Health Launched CarePods [Tech Crunch]
WHAT YOU'LL DO:
- Deliver high-quality remote support via chat, phone, and email, serving as one of the first responders to any inbound questions or requests from Forward members
- Facilitate care and streamline handoffs with other parties in the healthcare system, ensuring that our members receive the highest quality care
- Demonstrate empathy and problem-solving skills as you answer questions, address issues, and coordinate with third parties
- Triage high responsibility issues and escalate medical concerns when necessary
- Iterate constantly, leveraging user feedback and your operational experience to improve on what we’ve built
- Create loyalty among users by contributing to the overall Forward experience
- Work collaboratively with a team of peers to solve customer issues and complete clinical and administrative tasks on behalf of Forward’s doctors and nurse practitioners
- You'll have the flexibility to work remotely from the comfort of your own home
WHO YOU ARE:
- Responsible. You take ownership for your work, and you operate with a high level of confidentiality and attention to detail
- Empathetic and understanding. You are an advocate for the member’s healthcare and are passionate about providing top quality care
- Agile. You are excited about improving our processes, and you adapt quickly to feedback and new training modules as we expand our offerings and services
- Passionate about healthcare and helping people. Educational or professional experience in healthcare, medicine, and life sciences a big plus
- Articulate. You have strong written and verbal communication skills, as well as an eye for customer service
- Looking to work 20+ hours per week
TECHNICAL REQUIREMENTS
You will need a self-provided PC with Windows OS. MacOS is not supported.
Applicants for this contractor role will need a self-provided PC with Windows OS. MacOS is not supported.
Internet: Care Coordinators must have wired or wifi connectivity, with download minimum speed of 10.0 Mbps and upload speed minimum of 5.0 Mbps.
Mobile device: Care Coordinators will need a personal phone or tablet that can support authentication for access to Forward’s care team applications. This device should be running Android iOS 8+ or iOS 15+.
Computer: Care Coordinators need access to a laptop or desktop with a monitor capable of displaying 1920 x 1080 pixels, and a sound card installed for use with speakers or headphones. This device should meet the following requirements:
Processor: Intel i3, AMD Ryzen, or better
Memory: 6 GB of RAM or better
Operating System: Windows 10 or better
Browser: Google Chrome (latest version), Firefox (latest version ) or Internet Explorer 11
Please let us know during the interview process if you have concerns with any of these requirements.
This contract role pays $17 per hour.
WHY JOIN FORWARD?
We want to rebuild the healthcare industry and change the way individuals think about taking ownership over their health. You will be working with a team of hardworking, mission-driven people trying to effect change in healthcare as quickly and meaningfully as possible.
We are an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. We conform to the spirit as well as to the letter of all applicable laws and regulations. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.
Our Commitment to Diversity and Inclusion:
We deeply understand the value of bringing together a team with different perspectives, educational backgrounds, and life experiences, and we prioritize diversity within our team. We encourage people from underrepresented backgrounds to apply.
Information collected and processed as part of any job application you choose to submit is subject to Forward’s Privacy Notice to California Job Applicants.
