Strategy and Analytics, Performance

San Francisco, CA /
G&A – Operations /
/ On-site
Forward is on a bold mission to make high-quality healthcare available to a billion people across the globe. We’re building the world’s most advanced healthcare platform from the ground up, combining hardware, software, and doctors under one roof. 

Forward was founded in January 2016 by former executives and engineering leaders from Google and Uber. We are funded by some of the world's best investors and entrepreneurs, including Founder's Fund, Khosla Ventures, First Round Capital, Eric Schmidt (Google/Alphabet Chairman), Marc Benioff (Salesforce Founder), Joe Lonsdale (Palantir Founder), and Garrett Camp (Uber co-Founder). 

Press and Videos:
Virtual Tour of Forward [YouTube]
"Health Moves Forward" [CEO Blog Post]
Series D Funding Funds Doctor-led Programs [TechCrunch]
Forward - What Quality Healthcare Should Look Like [Mashable] 
Primary Care Start-ups Vying for 170B Market [Business Insider]   
“The Pivot to Virtual Care” [Chief Medical Officer @ Stanford Medicine]
The Meaning of Trans Broken-Arm Syndrome [USA Today]

Do you get excited by the challenge of scaling a fast-growing company through strong analytics and insights? As a member of our team, you will lead our efforts to identify opportunities to improve efficiency in critical business processes and work with cross-functional teams to turn those opportunities into impact.

You Will

    • Identify trends and opportunities to improve the overall quality of Forward's services by developing models for worker quality and performance
    • Design and execute experiments aimed at understanding the highest performing training strategies
    • Set performance goals and work across stakeholders to validate performance improvement interventions
    • Build performance information architecture and dashboards to power insights for multiple stakeholders
    • Use data visualization, statistics, and storytelling to effectively develop solutions to ambiguous business problems
    • Be responsible for end to end project ownership and management -- defining and holding yourself and others accountable to deliverable quality, timelines, and  communication

You Are

    • Impact-Driven -  You care about your impact upon the world. That means more building and less talking as you’re working toward something that has a chance to change people’s lives.
    • A Problem Solver - You've solved ambiguous and analytically complex problems, and are always looking for a new challenge.
    • Process-oriented - You have exceptional organizational skills and enjoy building scalable operational processes.
    • Entrepreneurial - You’re a self-starter who loves to own things end-to-end. You don’t ask for permission - you’re too busy making things happen.

Minimum Qualifications

    • 5+ years experience driving analytics or working in a data driven environment
    • Confident in navigating complex data sets and unearthing insights
    • Strong statistical toolkit, ability to build analytical frameworks that mine for significance and build confidence into our decision making
    • Strong technical background in data visualization tools, statistics, measurement, Looker, data instrumentation
    • SQL and Excel expert
    • Strong business acumen & ability to navigate through complexity and ambiguity
    • Strong communication skills to tell data stories to non-technical audience
    • Project management skills
    • Self identifying and capitalizing on improvement opportunities

Preferred Qualifications

    • Knowledge of Python and R strong plus

The base salary range for this full-time position is $75,000-$220,000, plus equity and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all locations. Within the range, individual pay is determined by factors including job-related skills, experience, relevant education or training, and location.


We don’t want to just move dollars around the healthcare industry - we want to rebuild it and fix it. All of it. You’d be a major part of the story behind one of the most ambitious startup attempts of the past decade and you’d work with a team of people who want to use their talents for good.

Our Commitment to Diversity and Inclusion: We deeply understand the value of bringing together a team with different perspectives, educational backgrounds, and life experiences, and we prioritize diversity within our team. We encourage people from underrepresented backgrounds to apply.

We are an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. We prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We conform to the spirit as well as to the letter of all applicable laws and regulations. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.

Information collected and processed as part of any job application you choose to submit is subject to Forward’s Privacy Notice to California Job Applicants.