Senior People Business Partner
United States
G&A – People /
EE Full-Time /
Remote
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
About the Role
As a Sr. People Business Partner at HighLevel, you will serve as a trusted thought partner to executive and functional leaders across our G&A division, including People, Legal, Finance, IT, and.
This role will lead strategic people initiatives, advise leadership on organisation effectiveness, and enable G&A teams to scale effectively while aligning with HighLevel’s mission and culture. You will influence business outcomes by crafting and executing forward-looking talent strategies grounded in data, empathy, and business acumen.
What You’ll Do
Strategic HR Partnership
- Serve as a trusted advisor on organisational design, role clarity, and team development.
- Support change management efforts and business transformation initiatives within G&A.
- Proactively identify talent gaps, organisational health risks, and structural inefficiencies, presenting clear action plans.
- Partner cross-functionally on workforce planning and headcount management across departments.
Talent Development & Performance
- Guide and influence performance management, career development, and succession planning for G&A teams.
- Partner with Talent Management and Learning team to design and facilitate tailored career growth and training opportunities.
- Partner strategically with leaders across to align talent priorities with business goals, anticipating needs and shaping solutions as teams grow and evolve.
- Enable excellent management by guiding leaders through performance moments—calibrating expectations, delivering actionable feedback, and addressing challenges early with clarity and confidence.
- Serve as a trusted advisor on employee relations, resolving complex situations with empathy, fairness, and sound, business-aligned judgment.
- Design for impact by helping teams define clear roles, responsibilities, and organisational structures that accelerate decision-making and execution.
- Lead with a coaching mindset: empowering new managers, strengthening leadership capability, and helping teams navigate change with adaptability and resilience.
- Collaborate cross-functionally with PBPs and COEs to refine manager-facing tools, frameworks, and guidance, ensuring consistency and scalability across the company.
- Strengthen the People team's effectiveness by contributing to high-value rhythms, such as calibrations, listening cycles, and ongoing team development.
Culture & Engagement
- Drive initiatives that promote employee engagement, team health, and psychological safety.
- Champion an inclusive and values-driven work environment aligned with HighLevel’s mission.
Data-Driven Decision Making
- Leverage people analytics and dashboards to identify trends and provide actionable insights.
- Monitor key metrics around retention, engagement, and organisational health.
- Advance AI-enabled people practices by spotting opportunities to streamline processes, enhance insights, and elevate performance cycles through automation and intelligent tools.
What You’ll Bring
- 12+ years of progressive business partnering experience, preferably in high-growth tech environments.
- Experience supporting multiple G&A verticals (e.g., Legal + IT + Finance).
- Proven success influencing senior leaders in matrixed, fast-paced, and global (remote-first) environments.
- Deep understanding of compliance, employment practices, and employee relations across the US (experience with India a plus).
- Knowledge of HR disciplines, including performance management, employee relations, organisational effectiveness, and DEIB.
- Demonstrated ability to build relationships and credibility with stakeholders at all levels.
- High learning agility, empathy, and adaptability to meet the dynamic needs of multiple business partners.
- Excellent communication and influencing skills; data-oriented and systems-savvy.
Equal Employment Opportunity Information:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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