Social Content & Engagement Manager
Philippines
Marketing – Customer Marketing /
EOR Philippines /
Remote
Who We Are:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
If you are passionate about digital marketing, tech, and relationships, this may be your dream role! In addition to passion, we are looking for a Social Content and Engagement Manager who has excellent written/verbal communication skills, enjoys seeking out operational improvements, thrives in a flexible environment, and see problems as opportunities!
What You'll Bring:
- High School Diploma or equivalent required, applicable degree is a plus, but not necessary.
- 2+ years of Customer Relations or Customer Service experience.
- 1+ years of previous experience in managing and moderating a large and active (5k+ members) Facebook Community.
- Demonstrated experience and success in building and maintaining an online community across any social platform.
- Experience with marketing software is a plus!
- Excellent English written and verbal communication skills.
- Ability to engage customers over phone, video calls, and emails as the situation requires.
- Demonstrated ability to solve problems and manage conflict.
- Strong organizational skills and ability to manage multiple priorities at once.
- Desire and ability to work in a fast-paced start-up environment where your contributions matter, leading to significant personal career growth.
- Ability to work well independently and as a member of a highly integrated and diverse team.
What You'll Do:
- This is a vital position responsible for maintaining a positive, healthy, and enthusiastic community of High Levelers across all social channels, especially within our Facebook group!
- Community engagement and moderation across Facebook, Instagram, Twitter, LinkedIn, etc. for multiple projects simultaneously.
- Strategize on social media tactics and engaging & informative content to cultivate the community.
- Recommend and onboard scalable software solutions to support communication channels & build revenue streams.
- Provide solutions for any community/client troubleshooting needed, using a high level of discretion to solve concerns quickly and thoroughly.
- Identify, cultivate, and engage special advocates and enthusiasts.
- Collaborate internally on content and/or foster collaboration agreement with content creators to contribute to our newsletter.
- Collecting users' feedback and improvements proposals.
- Brainstorm ways to improve the community experience.
- Other duties may be assigned and/or modified as business needs change
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skillsets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way.
