Project Manager - Customer Support
United States
Support – Support /
EE Full-Time /
Remote
About Us
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.
HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen
Who you are:
As a Project Manager of Customer Support, you will be a highly organized and proactive Project Manager who oversees and ensures the successful execution of Support related projects from initiation to completion. The ideal candidate will excel in planning, managing resources, mitigating risks, and delivering projects within scope, timeline, and budget while maintaining the highest quality standards.
In this role, you will be responsible for planning, executing, and overseeing a wide range of strategic projects that drive business growth and efficiency. You will be responsible for developing project plans, coordinating resources, evaluating decisions, and reviewing project ow. You will do this by working closely with senior leadership, cross-functional teams, and stakeholders to ensure projects are completed on time, within scope, and within budget.
Roles & Responsibilities, Requirements
- What You’ll Be Doing:
- Project Planning and Management:
- Define project scope, objectives, and deliverables in alignment with organizational goals.
- Develop detailed project plans, including timelines, resource allocation, budget, and risk management strategies.
- Coordinate and lead project meetings, ensuring all stakeholders are informed and engaged.
- Provide insights and recommendations to drive strategic decision-making.
- Work with senior leadership to prioritize projects based on business impact and resource availability.
- Execution and Implementation:
- Manage the execution of projects, ensuring adherence to established plans and timelines.
- Monitor project progress using appropriate tools as needed, identify potential issues and risks, and implement corrective actions as needed.
- Ensure projects are delivered on time, within scope, and within budget.
- Stakeholder Management:
- Communicate project status, updates, and risks to stakeholders and leadership in a clear and concise manner.
- Foster strong relationships with key stakeholders, including senior leadership, team members, and external partners.
- Facilitate collaboration and alignment across cross-functional teams.
- Performance Measurement:
- Establish metrics to measure project performance and impact.
- Conduct post-project evaluations to identify successes, challenges, and areas for improvement.
- Ensure compliance with company policies and industry regulations.
- What You’ll Bring:
- Bachelor's degree and/or experience in Business Administration, Project Management, or a related eld.
- A master's degree or PMP certification is a plus.
- 5+ years of experience in project management.
- Strong understanding of project management methodologies, such as Agile, Waterfall, and Scrum
- Proficiency in project management software (e.g., Clickup, Asana, Trello, Jira, Excel)
- Familiarity with CRM tools is a plus (i.e. Freshdesk)
- Exceptional communication, negotiation, and interpersonal skills Proven track record of managing multiple projects simultaneously, adapting to changing priorities, and delivering results.
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Working in a fast paced, dynamic environment
- Detail oriented mindset
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
#LI-Remote #LI-SV1 #LI-DNI
