Account Specialist - White Label Mobile App
Delhi
Dev – Dev-Product /
Employee India /
Remote
About HighLevel
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website -https://www.gohighlevel.com/
YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Our Customers
HighLevel serves a diverse customer base, including over 70K agencies & entrepreneurs and 650K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
About the Role:
We are seeking a White Label Mobile App Account Specialist to join our team. In this role, you will be responsible for managing our White Label app deployments, setting up and maintaining clients Apple and Google Play store accounts, ensuring timely updates and maintaining a healthy relationship with these clients.
Responsibilities
- Own the whitelabel customer relationship for the lifetime of the customer
- Monitor new sale events and work with the customers to complete all prerequisites before initial deployment
- Proceed to initial deployment which includes
- Setting up access on apple / google accounts
- Setting up listing specifics
- Creating multiple security keys and putting them in the right systems in a secure and professional manner
- Provide exceptional IT support to end-users, troubleshooting and resolving technical issues during onboarding
- Work closely with developers, testers, and product owners to ensure smooth and efficient deployment of new app versions
- Get user feedback, and take appropriate actions to ensure user satisfaction
- Stay up-to-date with the latest app store guidelines and policies, and ensure compliance with them
- Provide regular reports on version updates and user feedback to the management team
Requirements
- Bachelor's degree in computer science or a related field
- Experience with using multiple dashboards specifically for deployment on both iOS and Android platforms
- Strong proficiency with using MacOS and good task management and multitasking skills
- Strong ability to troubleshoot and resolve technical issues related to mobile app on the basis of support documentation
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced and dynamic environment
- Strong attention to detail and problem-solving skills
- Proficient in data entry and coordination of data across multiple data management systems
- Proficient in managing Google Sheets
- Proven ability to work independently as well as in a team
If you have a passion for exceptional IT support, and building and maintaining meaningful and productive relationships with customers, we encourage you to apply for this exciting opportunity as a White Label Mobile App Account Specialist.
Why Join Us?
At HighLevel, you will work in a dynamic environment where innovation drives customer success. This role offers the opportunity to manage cutting-edge AI tools, foster meaningful client relationships, and contribute to the transformative power of AI in business operations.
If you have a passion for providing exceptional support and building long-lasting customer relationships, we encourage you to apply for this exciting opportunity as an AI Employee Account Specialist.
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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