Product Operations Manager
Delhi
Dev – Dev-Product /
Employee India /
Remote
About HighLevel
Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a B2B SaaS platform focused on marketing agencies and entrepreneurs. Our goal is to be a comprehensive solution for managing all types of businesses. Our clients include digital marketing agencies, ad agencies, SEO agencies, call centers, sales agencies, affiliate marketers, white-label software sellers, and freelancers. We serve a variety of niches such as real estate, dental & medical, local businesses, e-commerce, professional services, home services, digital courses & community managers, social media influencers, and field services. Our platform includes various product areas such as CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. We serve over 70,000 agencies and 600,000 small & medium businesses, supported by a 1,200+ strong remote team across 15 countries.
We encourage you to learn more about our platform on our YouTube channel (https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g)
Why Join HighLevel?
- Collaborative Culture: A passionate and driven team.
- Ownership and Responsibility: It’s never somebody else’s job.
- User-Centric: Focused on adding value for our users.
- Agility: Fast delivery using lean principles, going to market in weeks instead of quarters.
- Innovation: Good ideas always get tested.
- Team Care: We take care of our team so they can take care of our users.
- Continuous Improvement: Embracing constant and iterative improvement.
- Learning Opportunity: Learn how to scale a B2B SaaS startup and build impactful products.
About the Role
HighLevel is looking for a seasoned Product Operations Manager to lead and scale our growing Product Ops team. This role is critical in ensuring operational excellence, optimizing product development workflows, and bridging the gap between product strategy and execution. You will oversee a team of 7+ Product Ops Specialists and collaborate closely with Product, Engineering, Support, and Customer Success teams to drive data-driven decisions and streamline operations.
Type: Full Time (Remote in India)
Responsibilities
Team Leadership:
- Lead, mentor, and grow a high-performing team of 7+ Product Ops Specialists, fostering professional development and collaboration
- Define team goals, KPIs, and metrics to measure and enhance team performance
- Serve as the escalation point for operational challenges, ensuring swift resolution
Strategic Planning:
- Drive operational strategy to improve product development processes, reduce inefficiencies, and ensure scalability
- Develop frameworks and processes to support effective cross-functional collaboration between Product, Engineering, and other teams
Process Optimization:
- Identify, implement, and standardize best practices for product operations across the organization
- Lead initiatives to improve automation, reduce manual effort, and enhance productivity using tools like Zapier, Python, or SQL
Data-Driven Insights:
- Oversee the development of dashboards and reporting mechanisms to provide actionable insights into product performance
- Work with the team to analyze feedback from beta tests, user research, and surveys to identify patterns and opportunities
Cross-Functional Collaboration:
- Act as a bridge between Product, Engineering, Support, and Customer Success teams to align on goals and priorities
- Establish a regular cadence for Knowledge Transfers and training sessions to keep internal teams informed of roadmap updates
Product Launch Management:
- Lead and coordinate the operational aspects of product launches, including go-to-market strategies, stakeholder communication, and post-launch analysis
- Develop strategies to ensure successful adoption of new features, reducing product tickets through proactive documentation and training
Requirements
Experience:
- 6+ years in Product Operations, Product Management, or a related field
- 2+ years of experience managing teams, preferably in a SaaS environment.
- Proven track record of leading cross-functional teams and driving operational excellence
Technical Skills:
- Strong expertise in data analysis and visualization tools (e.g., Tableau, MongoDB, SQL, or Python)
- Familiarity with automation tools (e.g., Zapier) and project management platforms (e.g., ClickUp, Freshdesk)
- Understanding of product development methodologies (e.g., Agile, Scrum)
Leadership Skills:
- Ability to inspire, motivate, and guide teams toward achieving ambitious goals
- Excellent problem-solving and decision-making skills with a strategic mindset
Preferred Soft Skills
- Exceptional communication and collaboration skills
- Adaptability and ability to thrive in a fast-paced, dynamic environment
- Strong organizational skills and attention to detail
EEO Statement
At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
