Engineering Manager - Gen AI
Remote
Dev – Dev-CRM /
Employee India /
Remote
About Highlevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.
HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
About the Role:
We are seeking an experienced Engineering Manager to lead our Generative AI teams. You will inspire and manage a team of engineers, driving performance and innovation. Your role will include developing robust AI-driven products and overseeing strategic project management.
Team-Specific Focus Areas:
Conversations AI:
-Develop AI solutions for appointment booking, forms filling, sales, and intent recognition
-Ensure seamless integration and interaction with users through natural language processing and understanding
Workflows AI:
-Create and optimize AI-powered workflows to automate and streamline business processes
Voice AI:
-Focus on VOIP technology with an emphasis on low latency and high-quality voice interactions
-Fine-tune voice models for clarity, accuracy, and naturalness in various applications
Support AI:
-Integrate AI solutions with FreshDesk and ClickUp to enhance customer support and ticketing systems
-Develop tools for automated response generation, issue resolution, and workflow management
Platform AI:
-Oversee AI training, billing, content generation, funnels, image processing, and model evaluations
-Ensure scalable and efficient AI models that meet diverse platform needs and user demands
Roles & Responsibilities:
People and resiliency
-Mentor and coach individuals on the team
-Perform evaluations and give feedback to help them progress
Execution & Efficiency
-Planning for fast and flexible delivery by breaking down into milestones
-Increase efficiency by patterns, frameworks and processes
Product and Technology
-Improving product and engineering quality
Business Goals and Vision
-Help drive product strategy
-Design and plan open-ended architecture that are flexible for evolving business needs
Qualifications
- Expertise with large scale AI Agents along with Response Evaluations
- Expertise with RAG including improving retrieval, chunking experimentation, knowledge graph, reranking
- Extensive hands-on experience with Node.Js /python and Vue.js (or React/Angular)
- Experience with scaling the services to at least 200k+ MAUs
- Bachelor's degree or equivalent experience in Engineering or related field of study
- 7+ years of engineering experience with 2+ years of management experience
- Strong people, communication, and problem-solving skills
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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