Associate Product Manager || Internal Tools

India
Dev – Dev-Product /
Employee India /
Remote
About HighLevel:  
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/
YouTube Channel - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:
We work at scale; our infrastructure handles  around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Team:
Currently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success

About the Role:
HighLevel Inc. is seeking a Product Manager for our Internal Tools products. This role oversees our billing system, subscription management, sign-up attribution, support tools, internal IA, affiliate program, data platform, and analytics for internal teams. The goal is to provide business-critical processes, automations, and actionable insights & visibility on platform metrics to other teams.
Your colleagues and peers will be your customers. You will be supported by a team of developers, infrastructure specialists, designers, and other teams, and guided by the leadership. You will be required to refine the roadmap, prioritize ruthlessly, and focus on adding value for other teams in an iterative manner. This will require a deep understanding of which features are most important to solve our organizational challenges, derived from your deep knowledge of SaaS businesses, experience with building internal tools, process optimizations, analytics tools, and product definition skills.

Responsibilities

    • Develop a strategy to make platform metrics more accessible and transparent.
    • Build a long-term product strategy to enhance the robustness of internal tools.
    • Educate internal teams on the latest developments and trade-offs in product decisions.
    • Monitor and assess the reliability of internal systems like billing, support, affiliate management, and internal automations.
    • Empower marketing, trial engagement, customer success, account management, data platform, affiliate management, and support teams.
    • Audit and improve internal systems for platform analytics, revenue reporting, and usage reports.

Requirement

    • Ability to write accurate and precise OKRs.
    • Experience in a B2B SaaS or agency environment.
    • Previous experience as an APM or PM.
    • Familiarity with Agile or SCRUM environments.
    • Experience with Pendo, Stripe, FirstPromoter, and/or Zapier.
    • Ability to read and understand APIs.
    • Knowledge of event-based systems vs. workflow-based systems.
    • Ability to lead without formal authority and guide other departmental leaders to outcomes.
EEO Statement: 
At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.