UX Writer - GoPay

Jakarta /
GTF - Consumer Payments – Cons Payments - Product /
About the Role

It is said that good design is good business. As our UX Writer for the Payments Product Design team, you'll dive deep into projects surrounding user experience, translating business goals, technical problems, and research points into impactful words/copy. With your stellar design-thinking, research, and data-driven capabilities, you’ll write for a range of audiences, produce multiple design point-of-views and solutions, conduct small to large research projects, and collaborate with a talented troop of writers and designers within the company.

What You Will Do

    • Work closely and under the supervision of your Writer lead, and follow the predefined process that has been set by the team
    • Understand the product briefs and present ideas/solutions to the team under the supervision of your Writer lead
    • Effectively deliver features and improvements in a well-defined scope
    • Proactively attend design reviews, give critiques accordingly, and seek feedback about their works
    • Collaborate and build relationships with other teams outside of Product Design (marketing, business, legal, engineering, Customer Service, etc.)
    • Proactively seek knowledge about UX
    • Participate in the end-to-end design process with peer researchers, designers, and product and engineering teams
    • Own your assigned streams and manage your own tasks

What You Will Need

    • At least 2 years of experience in the UX / advertising / creative writing industry
    • Strong understanding of writing fundamentals, critical/creative/structured thinking skills, and a familiarity of product design/ design thinking frameworks in order to further develop your writing output
    • Excellent grammar skills in both English and Indonesian
    • A user-centric mindset in order to see things from their perspective, understand their concerns and feedback, and incorporate these insights into the work you produce
    • A drive to always find the root cause of an issue and validate your design - either through quantitative or qualitative research
    • Excellent communication skills in English, both verbal and written, to effectively collaborate with our international teams
    • Ability to work and communicate with stakeholders of varying seniority and backgrounds
    • Please attach your writing portfolios by follow the Gojek UX Writing Portfolio Guideline for fully assessment to your writing skills
About the Team
Our GoPay team consists of 100+ zealous folk based in Jakarta and Bangalore. As Nasi Goreng is to the people of Indonesia, we are to Gojek: providing the nourishment to sustain our business from the inside out. We run and oversee one of Southeast Asia's largest e-money wallet platforms and Indonesia's leading digital payments provider. 

Our service is now accepted at over 300,000 online and offline merchants in Indonesia alone, with our ecosystem processing US$3.6 billion of annualized Gross Transaction Value. But, the growth of Payments does not stop here. We are hungry for more. We intend to become the largest payment and financial services group in Southeast Asia. It's our job to ensure that this number grows, and more importantly, that anyone utilizing our platform is given the most seamless payment experience possible. How does one achieve this, you may ask? By collaborating diligently with our users to understand the daily obstacles they face in the payment arena, then crafting our products and services to aid these issues. 

As a team, we’re concerned not only with the growth of the company, but each other’s personal and professional growths, too. Along with a common drive to jump over technical barriers and provide sustainable solutions, our team bonds over our shared love for tea, movies, and TV shows. With WFH becoming more normalized, you best believe we’ve been sharing our favorite ways to prioritize a healthy work-life balance at home (Netflix, anyone?😜).

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.